Beschreibung
Service Project Manager - Digital Workplace service catalogue setup
Whitehall resources are currently recruiting for a Service Project Manager for our client in NRW Germany.
Description: Project Manager for implementation of Digital Workplace service catalogue and ITIL processes
Reporting in a wider change programme to the Digital Workplace Service Programme Manager, and working in close collaboration with a 3rd-party provider
Tasks:
- Working with solution architects, service owners and the service catalogue manager, ensure development and integration of the necessary new Digital Workplace service catalogue items in the client's ServiceNow instance
- Implement interim solutions where release/change timeframes prevent implementation of the long-term items by the required milestones
- Develop and integrate other ITIL process changes (eg Asset Management, Incident Management, etc.) related to the Digital Workplace programme into the existing client's ITIL environment
Technical Skills:
- Solid knowledge of ITIL processes, especially asset and service catalogue management
- Strong knowledge of ServiceNow
- Project management skills
- Experience of working with service providers and in a Matrix organisation
- Basic understanding of Microsoft cloud based desktop service models
Soft skills:
- Good communication skills
- Strong negotiator
- Solution-based attitude, mediating between multiple implementation projects and strategic process owners to ensure a high-quality end-result with very strong end user focus
- Willing and able to be innovative in developing and communicating pragmatic solutions to complex issues
- Very good English and German skills
- Structured, self-driven attitude
If you are interested please get in touch with me via Email and Telephone
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.