Beschreibung
Wir sind für unseren Endkunden auf der Suche nach Unterstützung.Start: 23.04.2018
Ende: 27.07.2018
Ort: Düsseldorf
Volumen: 700 Stunden
Remoteanteil: 20 %
Leistungsbeschreibung:
• Project Manager for implementation of Digital Workplace service catalogue and ITIL processes
• Reporting in a wider change programme to the Digital Workplace Service Programme Manager, and working in close collaboration with a 3rd-party provider (DXC).
• Working with solution architects, service owners and the service catalogue manager, ensure development and integration of the necessary new Digital Workplace service catalogue items
• Implement interim solutions where release / change timeframes prevent implementation of the long-term items by the required milestones
• Develop and integrate other ITIL process changes (e.g. Asset Management, Incident Management, etc.) related to the Digital Workplace programme into the existing ITIL environment
Technical Skills:
• Solid knowledge of ITIL processes, especially asset and service catalogue management
• Strong knowledge of ServiceNow
• Project management skills
• Experience of working with service providers and in a matrix organisation
• Basic understanding of Microsoft cloud based desktop service models
Soft skills:
• Good communication skills
• Strong negotiator
• Solution-based attitude, mediating between multiple implementation projects and strategic process owners to ensure a high-quality end-result with very strong end user focus
• Willing and able to be innovative in developing and communicating pragmatic solutions to complex issues
• Very good English and German skills
• Structured, self-driven attitude
Auf Ihre Bewerbung freue ich mich!
Marco Raupach
Sales & Marketing