Beschreibung
Transmission Front Office CoordinatorWe are currently recruiting for our client, a prestigious telecommunications company, for a Transmission Front Office Coordinator, to join their business in NRW Germany.
Position Title: Transmission Front Office Coordinator
Position Type: contract
Start Date: March 2018
Duration: 3 months’ rolling
Location: Germany
Contact: Jo Li |
The Front office coordination is responsible for the end to end to coordination and management delivery of business customer service trails. The coordinator will work within a tight knit fast track delivery team delivering an exceptionally high quality of service to the customer. The Coordinator will work closely with the Customer, third party agencies and our client and will process all requests, escalations and daily management issues ensuring all SLA targets are met. The coordinator will help develop solutions for planning issues, time management, communicate and mediate escalation issues. Reporting progress on a daily basis.
Responsibilities:
- Handle and report all incoming requests from the customer and his agencies
- E2E responsibility, leading the delivery of fixed trail planning for all use cases
- Receive and process work-order tickets from customer ticket systems
- Update on the status of dependent customer work-order tickets.
- Raise corresponding task tickets to project internal teams to defined processes and workflows.
- SLA Tracking
- SLA & KPI Reporting
- Escalate if SLA risks
- prepare and report all relevant milestones to the Front Office Team Lead
- Control troubleshooting activities.
- Process all incoming priority requests from the customer
- Be responsible for incoming escalations, E2E, from the customer, and raise escalations to customer departments according to the defined escalation matrix
- Front end to the customer, information center for TK, SPOC to the decision managers
Qualifications:
- Fluent German speaker, English speaking in word and speech
- Knowledge of Fixed Network Trail planning (Enterprise) within a customer’s environ.
- Good knowledge of transmission planning principles, DWDM/SDH, Ethernet, MDF and IP.
- Knowledge of Vodafone’s Enterprise product portfolio.
- Knowledge about the fixed network infrastructure ( MDF, POP, BASA, Carrierhotel, etc)
- Documentation-systems Cramer 6, Cramer 10, Saperion, TTWOS, TTT and PPLUS
- Düsseldorf based or by arrangement for the right candidate.
- Escalation management, SLA and progress Reporting.
- Escalation and risk management
- Good project management and control skills.
- Strong Microsoft office tool skills (PC, MS Word, Excel, Outlook, project)
For more details contact: sales(at)manningglobal com
Quoting reference: DE_MGJo_FO-8757
Or call Jo Li on: