Beschreibung
Task:• Definition of IT Application management & operations process & standards
• Assist in rolling out standard IT Application management processes to the group
• Assist in standardizing IT operations concept for Projects As-is capture of 100+ applications across different business units; documentation of multiple system parameters and operational metrics by Consulting with the IT Demand units as well as of projects
• Based on as-is analysis, identify the target application candidates for outsourcing
• Assist in creation of a RFP for application management outsourcing including the information captured above
Requirements (Must have):
• Strong focus on IT Application management processes
• ITIL certified (not mandatory, but would be nice)
• Should have worked on IT Application operations / management environment before Good understanding of project management concepts, ITIL processes & the digital drivers e.g. agile development, DevOps
• Decent understanding of IT Application operations and management processes (incident management, problem management, L1-L3, application monitoring & operations, etc.)
• Good knowledge of global sourcing trends, cloud computing concepts and vendor landscape specifically in nearshore & offshore
• Strategic thinker with an analytical mind
• Fluent in English, German is an asset
• Solution and service oriented way of working
• Advanced knowledge of MS Office suite especially advanced excel skills (pivot, rules);
• ability to make “board friendly” presentations
Environment/Miscellaneous:
• Fulltime, 3-4 Days Onsite + 1-2 Remote
Beginn: asap
Dauer: 9-12 Months
Branche: IT/Beratung