Beschreibung
Responsibilities:
- Analysis of processes (actual and target)
- Refinement of existing, affected business processes
- Definition of completely new processes based on feasibility and impact analyzes - all those steps will be in cooperation with the product manager (eg processes for customer support, interference elimination processes, impact on budgets, etc.)
- Leading of process workshops: "What will the processes look like in the future, when it comes to HostedPBX?"
- Documentation of processes (mostly in English)
Requirements:
- Multiple years' experience as process manager (evident from the CV), incl. process analysis for existing and newly defined processes
- Solid background in telecommunications, appropriate knowledge of the processes within a telco environment, ideally experience in the language environment (telephony, sip, ...)
- Very good English language skills, especially technical/written for the documentation of the newly defined processes
- Fluent German language skills
- Communicative, working independently
- Certified process manager (eg, CBPA or similar)