Incident manager

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
6-12months +
Von:
Gazelle Global Consulting
Ort:
Bayern
Eingestellt:
28.10.2017
Land:
flag_no Deutschland
Projekt-ID:
1442353

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Incident Manager

Incident Manager urgently required for interesting contract in Munich, Germany

6 month rolling contract based in Munich, Germany

The Incident Manager will ideally have the following skills and expertise:

  • Provide regular incident bulletins to IT support staff concerning open incidents and service requests
  • Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas
  • Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution
  • Actively monitor open Incidents to resolution.
  • Ensure effective and rapid response to Major Incidents.
  • Provide status updates and communication with business.
  • Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process
  • Provide guidance on Incident Management to all support staff and assist in their training and knowledge development
  • Produce metrics for service performance both on a regular and an ad hoc basis
  • Ensure regular reporting on key service performance and quality metrics
  • Oversee and take ownership of customer escalations relating to IT service.
  • Responsible for Problem analysis detection and logging.
  • Responsible for ensuring solutions are applied appropriately to Problems and safeguards to ensure the solution does not cause further difficulties.
  • Work with all stakeholders to identify root causes

Apply now for immediate interviews!

Get back ASAP to avoid missing out