ITSM Consultant - ITIL (m/f)

Activities and tasks:

• Implementation of ITSM processes, service integration and alignment with 3rd party providers
• Integration of all support groups and business areas in a standardized support organization
• Harmonisation of global IT-support processes for all business areas
• Design, implementation and testing of the incident management process and respective documentation
• Specification of process design together with the customer
• Design and develop a governance model with the customer and respective documentation

Required Skills:

• ITIL Processes Expert
• Basic ITSM Tool Knowledge (ServiceNow)
• Customer communication skills
• Languages: fluent English and German
• Level: Senior Consultant

Location: Leverkusen (occasional customer meetings in Düsseldorf)
Start: ASAP
Duration: 6 months+