IT Incident and problem Specialist - Munich

Beschreibung

Stellenbeschreibung:
- IT Incident and Problem Specialist- ITIL Certification Mandatory - Wide breadth of IT Infrastructure knowledge - Good understanding of ITIL and its related processes, particularly Incident & Problem Management

Erforderlich:
- Provide regular incident bulletins to IT support staff concerning open incidents and service requests - Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas - Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution - Actively monitor open Incidents to resolution. - Ensure effective and rapid response to Major Incidents. - Provide status updates and communication with business. - Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process - Provide guidance on Incident Management to all support staff and assist in their training and knowledge development - Produce metrics for service performance


SATZ Software & Consulting GmbH ; Walter-Gropius-Str. 15 ; 80807 München
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