IT Incident and Problem specialist

Vertragsart:
Vor Ort
Start:
11/09/2017
Dauer:
6 - 12 months
Von:
Gazelle Global Consulting
Ort:
Bayern
Eingestellt:
26.08.2017
Land:
flag_no Deutschland
Projekt-ID:
1406207

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IT Incident & Problem Specialist

Exiting opportunity to work with a world renowned industry leading organisation in Munich. you will be working in a fast paced environment within the financial sector providing regular incident bulletins. This is a a long term opportunity to work with one of the hottest names in the industry.

IT Incident & Problem Specialist

  • Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas
  • Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas
  • Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution
  • Actively monitor open Incidents to resolution.
  • Ensure effective and rapid response to Major Incidents.
  • Provide status updates and communication with business.