Beschreibung
IT Incident & Problem Specialist
Exiting opportunity to work with a world renowned industry leading organisation in Munich. you will be working in a fast paced environment within the financial sector providing regular incident bulletins. This is a a long term opportunity to work with one of the hottest names in the industry.
IT Incident & Problem Specialist
- Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas
- Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas
- Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution
- Actively monitor open Incidents to resolution.
- Ensure effective and rapid response to Major Incidents.
- Provide status updates and communication with business.