Beschreibung
Senior ITIL/ITSM Architect (Senior) - Dusseldorf, Contract 3-6 months GERMAN SPEAKER
- Fluent in German and English
- ITIL Intermediate, ITIL Expert Preferred
- Waterfall, Agile SDLC process experience
- Six Sigma or other process improvement is a must.
- ITSM v3 2011, TOGAF 9, NIST, Cobit 5 & ISO 20000
- Organizational Change Management Experience
- Service Now and/or BMC ITSM Suite
- Workplace, Application Network, Hosting or Application Experience in either a operations, engineering or architecture discipline is a must.
- Nice to have: DevOps Experience
Works in a consulting and architecture capacity on one or more complex ITSM/ITIL architecture projects as the project lead. Works with Business, Operations and Technology groups to manage and deliver complex ITSM architectures based on corporate vision, technology strategy, and business requirements. Drives thought leadership and strategy, and develops core competencies, for ITSM Architecture. Can step into role of Senior Architect in one or more other Architecture discipline. Acts in a consulting capacity on technical architecture projects to create standards and define policy.
Product Leadership
Keeps up to date with the business environment and anticipates forthcoming business changes
Provides expert knowledge of ITIL/ITSM process, technical, people and data architecture and consults to Business, Operations and Technology teams
Strategic Management
Works with Business, Process and Application Architects, reviews business drivers, needs and strategies and understands implications for ITSM technical architecture
Prepares solutions to implement the technical architecture, and proactively identifies and validates opportunities to share/re-use existing components where possible
Strong Business Partnership:
Establishes strong working relationships with Businesses, Operations and other Technology team members
Role Specific Responsibilities
Acts as SME and project lead for team/area of responsibility for process, governance, metrics and organizational design
Creates definition of objectives, scope, approach, and deliverables
Creates technical architecture standards and policy for area of responsibility
Reviews target business architecture and understands implications for process and technical architecture of the ITSM solution
Prepares technical architecture deliverables in accordance with standards and methodologies (including Component Architecture Method), and consistent with the target business architecture, TOGAF 9, ITIL v3 2011, Cobit 5, Waterfall and Agile Software Lifecycle
Provides support and guidance to the development teams during the analysis, development and testing processes
Develops and evaluates technical architecture framework
Documents how process components can be implemented for use in business systems, in terms of:
their means of interaction/communication with human and other components
how process components persist and make data accessible and align across processes
Specifies risks associated with (business, application, technical) component implementation
Consults with application development and infrastructure teams to plan the order and content of successive releases of the application components
Continuous Improvement
Contributes to continuous improvement
Proactively supports knowledge sharing within the Architecture team and across Technology
Encourages and reinforces re-use of information services
People Management
Manages day to day workload of junior team members, monitoring quality of deliverables, and critical dates to identify potential jeopardy of project schedule and identify/mitigates risk by quality assurance reviews of deliverables and maintains the cohesive and holistic approach of the team.
Plays a role in performance management by either writing appraisals, giving personal feedback and agreeing development plans with team members
Provides input into project management team on individuals performance
Regularly holds information sharing sessions
Develops, trains, and coaches junior team members, including providing on-the-job training
Promotes effective teamwork, both within own group and across Technology, and manages interpersonal issues
College degree, specialized training, or 15 years work experience in this area
- Typically, 8 years of relevant work experience
- Requires expert knowledge of ITSM/ITIL architecture and service standards, systems, as well as systems design
- Experience or understanding of project management methods
- Understanding of relevant technologies and development life cycles
- Strong business and product knowledge
Role-Specific Technical Competencies (Applies specifically to this role)
Skills
- Business Function Knowledge
- Communication for Results
- Consulting
- Influencing Others/Persuasion
- Initiative
- Establishing Relationship
- Information Seeking
- Innovation
- Logical Thinking
- Team Leadership
- Architecture Standards and Policies
- ITIL v3 2011
- Cobit 5
- Business Requirements Analysis
- Foundation Architecture Knowledge