Beschreibung
Technical Account Manager - Senior Support Engineer - Technical Project Manager - Technical Consultant - Contract - German
My client is a world leading IT Professional Services firm with a strong presence within the Digital Market.
They are now looking for a Technical Account Manager to join their fast-growing team.
Responsibilities:
- Coordinating/driving customer technical issues with support/engineering/consulting
- Managing technical escalations
- Customer status calls and reporting
- Onsite and production support
- Managing and guiding customer through complex environment changes
Requirements:
- Multi-year experience working in complex enterprise IT environments in consulting/support/
development roles
- Very strong written and verbal communication skills in English and German a must
- Solid presentation skills, and experience organising and managing high-profile customer calls and meetings
- Ability to troubleshoot complex enterprise issues (Java, web-server, network, OS, DB/SQL)
Required knowledge and skills:
- Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, CSS, web-server technologies
- Nice-to-have: CQ/AEM, Adobe Analytics or other Marketing Cloud solutions/ECM/CMS, Content Management
- Relevant skills: enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, CSS, HTML, web-server technologies)
- Bachelor Degree in Computer Science, Engineering, or equivalent
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.
Technical Account Manager - Senior Support Engineer - Technical Project Manager - Technical Consultant - Contract - German