Contact Centre Implementation Consultant

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Contact Centre Implementation Consultant - ServiceNow - €600 - €700 Euros Per Day - 6 Months Contract - Frankfurt, Germany Montash are engaged with a global client based in Frankfurt, Germany who are looking for an experienced Contact Centre Implementation Consultant who has professional experience of ServiceNow. You will need to have hands on experience of implementing Contact Centres with an ability to understand work councils, the organisational setup of contact centres and ideally an understanding of ServiceNow implementation. You will also need to speak fluent German! Key Skills: Technical hands on experience of implementing Contact Centres for German based clients so you have an ability to understand German navigation of work councils and laws. Solid understanding of the organisational setup of Contact Centre implementation. Professional experience of ServiceNow implementation - ideally at least 2 3 years' experience. Experience and knowledge of going into a large complex environment and setting up a Contact Centre with a mix between ticketing tools, telephony systems and performance tracking. In depth knowledge of technology to enable you to understand the complexity of requirements. Effective communication and stakeholder engagement skills. Fluent German and English is required. The client is looking for someone to be based in Frankfurt and you will be required onsite for 5 days per week so please ensure this will work for you before submission. Please contact me for more information on or contact (0) . KEYWORDS: CONTACT CENTRE IMPLEMENTATION / SERVICENOW / CONTACT CENTRE / CONTACT CENTRES / WORK COUNCIL / IMPLEMENTATION / TICKETING / TELEPHONY SYSTEMS / PERFORMANCE TRACKING / GERMAN / GERMANY / EUROPE /
Start
keine Angabe
Von
Montash
Eingestellt
06.06.2017
Projekt-ID:
1355961
Vertragsart
Freiberuflich
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