Beschreibung
A global Swiss Bank is looking for an IT Business Analyst, who will be working in the Group Service Architecture and Planning team in Zurich. Key focus will be the service portfolio demand process and linking this to the financial planning process.Workload: 100%
Workplace: Zurich
Start Date: 01.06.2017
End Date: End of Januar 2018
Reference Number: 4013
Tasks
• Define and document Service Planning Guidelines.
• Service Portfolio demand management and Service Financial Management processes.
• Support/ design methodologies for annual F2B demand based planning.
• Support planning process in close cooperation with Service Transformation project, service portfolio demand & financial management capabilities so as with the Corporate Center function planning teams.
• Design processes and methodologies for the intern Service Management Framework.
• Provide documentation of processes and business requirements and liaise with IT/CTO on the tooling strategy.
• Support project management tasks.
• Coordinate the work of more junior analysts.
Requirements
• 8+ Years of experience as a Business Analyst.
• Business analysis or project management experience in the financial industry (preferable in the area of Service Management).
• Proven business architecture experience and demonstrated successful delivery of complex business process framework and business modelling in a global environment in a financial services or technology environment.
• ITIL Certificate.
Soft Skills
• Strong analytical, problem-solving and synthesizing skills.
• An excellent communicator, with strong interpersonal skills.
• A flexible, resilient team player with a positive attitude.
• Known for your can-do attitude when tackling daily tasks.
• Fluent in English. German is a plus.
• Able to interact comfortably with all levels of management.