Beschreibung
Responsibilities:
Project Management:
Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
Customer Relationship Management:
Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
Teamwork:
Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
Typically advises or sets direction for:
Group(s) of industry customers with similar needs especially manufacture industry and financial customers
Region Incident Management:
Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
Escalation Management:
Identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
Problem Management:
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Change Management/Implementation:
Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. May lead or participate in a Change Advisory Board.
Patch and Security Management:
Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
Solution Design:
Apply company solutions to meet highly complex customer and/or trade/company IT infrastructure needs.
Quality:
May provide feedback/influence change in internal and/or vendor-provided products/service offerings.