Beschreibung
Excellent Opportunity open for a Project Manager with experience of working with international (Global) customers and managing customer accounts to come on board and work for a leading multinational ICT and Telecommunications company based in Munich, Germany. 30% of the role will involve working from the clients office in Prague, Czech Republic. This will be an initial 3 month contract position. Candidates must be fluent German and English speakers. Competitive contract rates on offer.
Key experience:
Prior experience with international (global) customers with world-wide operations.
Customer centric point of view with excellent customer-facing skills
Demonstrate ability to manage customer accounts at both the management and technical level; excellent written and verbal communication skills.
Ability to show creativity and a different way of thinking will be essential.
Must welcome challenges and can do style.
Must be self motivated and capable of working under own initiative.
Good oral and written communication and interpersonal skills.
Responsibilities:
- Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
- Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
- Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Typically advises or sets direction for:
- Group(s) of industry customers with similar needs especially manufacture industry and financial customers
- Region
- Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
- Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. May lead or participate in a Change Advisory Board.
Project People is acting as an Employment Business in relation to this vacancy.