Beschreibung
Telephony Call Centre Consultant - Berlin - 4-6 weeks
A Global Employee Incentive Organisation that receive around 200,,000 calls per year are looking to hire a Telephony Call centre consultant to complete an initial review of the following:
- Call Centre Processes
- Call centre efficiency
- Interplay between the website and the Call Centre
- How calls are being processed
- Required Coverage (ie 24/7)
- Managed Escalation Levels
The overall Goal is to reduce cost and efficiency as well as improve customer service.
The successful candidate will require the following:
- Previous experience with working in a global company
- Extensive Call Centre Process review experience
- Experience with working with Outsourced Call Centre companies
- Willingness to work in Berlin for 4-6 weeks initially
- Although English language is the primary means of communication, language skills across either German, Italian, French or Spanish would be preferred