Beschreibung
Aufgabenbeschreibung:The Customer Master Center of Excellence (COE) is responsible for data quality and data processes for the customer data domain. They work with management to ensure data management initiatives and sustaining processes are aligned with the strategic business objectives of the corporation. The COE is responsible for implementing the Corporate Data Policy, the Data Quality Program, and supporting compliance and audit of data for Sarbanes-Oxley and other regulatory requirements within their data domain.
The primary measure of success for the COE is sustainable data quality for their data domain as measured and reported by the users of the data.
Anforderungen:
- Customer Master COE
- Skill-Level: Senior
- Strong business acumen with 3 yrs+ of customer service, marketing and sales experience
and a functional understanding of customer service operations and order to cash processes
- Experience in Master Data Governance, SAP 6.3 or higher
- Ability to decompose complex processes into sub-processes
- Excellent oral, written and presentation skills; communicate effectively with diverse people at
various organization levels with right level of detail and cultural sensitivity
- Flexible and open to new ideas with the ability to understand things from corporate, regional and
local perspective while maintaining customer focus
- Proven ability to work in an ambiguous environment; self-motivated to work in an independent
and collaborative mode
- Ability to build strong relationships with peers and leaders by building trust and credibility; strong
collaboration skills
- Active listening skills to understand business needs and steer business team to take decisions
that have enterprise-wide impact
- Effective meeting management skills
- Effectively manage a team of individuals without reporting authority to achieve goals and meet deadlines
- Demonstrates Company mission and core values in daily activities
- Savvy user of technology
- Proven problem solving skills
- Familiar with root cause analysis technique
- Overtime flexibility is a plus
- Demonstrates ability to train, teach or coach business professionals
- Work with DMO Manager to ensure the alignment of the IT support systems to Business Data requirement
- Support Data Management Office in establishing and enforcing standard methodologies for the data
components of Business Projects
- Monitors compliance with data security requirements by the Custodians and approves data access requests for Custodians
- Provide leadership for definition, approval, publication and maintenance of the Corporate Data Policy
and supporting guidelines, standards and procedures for their data domain
- Provide authority to Data Custodians to create and enforce data quality and data process standards
- Sponsor definition, approval and execution of the Corporate Data Quality Program for their data domain
- Sponsor major new data quality initiatives within their data domain
- Develop recommendations for data programs and initiatives relative to their data domain for input to the funding processes
- Direct line to Mariposa Team for data quality, standards, improvement within the Customer Master domain
- Assist with development of MDM global and departmental policies and procedures
- Assist with the resolution of Data integration issues
- Actively Monitor Service Now que assigned to the Data COE Team. Resolve incidents and service request assigned.
- Manage HPALM defect associated with Customer Master Data domain. Implement policies and procedures which prevent
repeating defects from occurring
- Supports projects and initiatives in development and refinement of data processes in accordance with defined standards
- Recommend adjustments to data policies and procedures as necessary to improve key performance indicators
- Field calls from Data Custodians and users within their business area. Resolves routine data problems
- Identify root causes of data quality problems within their business area and identifies sustainable solutions
- Develop and performs independent data quality analyses relevant to Customer Master domain
- Ensure Data Custodians are kept informed of changes in data standards and processes;
- Train Custodians on proper updating and use Customer Master Data
- BA/BS in business or equivalent
Language skill: English (business fluent), Proficiency in a non-English language (French, German, Italian, Dutch and/or Spanish)
Location: Larger Western Paris/France area
Duration: – , fulltime, in total 180 days, extension option
Projektdaten:
Projekt Id:14019
Begin:01.04.2017
Dauer:31.12.2017
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