Incident Manager

Vertragsart:
Vor Ort
Start:
03.2016
Dauer:
6 Monate (Verlängerung möglich)
Von:
Kommlink GmbH
Ort:
München
Eingestellt:
07.03.2016
Land:
flag_no Deutschland
Projekt-ID:
1085267

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For one of our clients we are looking for an Incident Manager


Main task:
Contact with all project internal interfaces, in particular with the environment support team, outsourcing partners and operations.


Target of Task:
Manage Application Administrator team
manages incident tickets (software defects)
Qualifies tickets (priority, severity, content) before assigning to others
Quality assurance on all tickets including “tracking, so that tickets are processed in time”
ensures incident reporting
Involves System Architect in case his/her technical knowledge is needed to handle incidents
Interfaces with Planner addressing Application administrative tasks outside the ticket flow

Required Skills:
Verifiable experience in systems architecture
Technical understanding of (UNIX) systems administration, storage systems, IP networks and firewalls
Strong communicator
Remedy skills
ITIL
High motivation with target and result oriented functioning
Assertiveness paired with capacity for teamwork
Excellent understanding of complex dependencies, ability to find solutions
Team lead experience

Nice to have skills:
Knowledge of telecommunication business processes
Clear Quest knowledge

Language:
German

Duration: 6 Months+
Location: Munich
Start: asap

Contact name: Max Kehayov


www.kommlink.de