Beschreibung
Project Description:Manage, control and coordinate requests within Infrastructure & Operations
Support und coordinate the technical design, the cost calculation and the project implementation
Act as interface to the requestor in terms of reporting, request definition, change management related to the request, cost control, time management and quality assurance
Create a full service descriptions in close coordination with the Service Catalogue Management
Act as interface for Escalation Management related to the request
Track defined delivery timelines with respective IT Service Delivery Manager in the organisation of Infrastructure & Operations
Keep track of service quality/ levels of assigned service based on SLAs (Dashboard)
Qualifications:
Profound ITIL experience and more than 4 years experience in Service Management
Ability to organise and prioritise in a fast-paced environment on the based of a project management methodology
Project management skills with more than 5 years proven experience
Proven ability to organise and prioritise in a fast-paced environment
More than four years of Service Management experience
Experience in the financial industry and familiarity with it’s basic principles
English and German
Ability to work with colleagues with different nationalities across all offices supporting the most influential firms in the fast-paced financial markets
Build strong relationships between the Customer BU and BU IT to manage expectations and requirements
Strong and close contact to business stakeholders and its Customers as well as I&O
Duration:
Initial contract duration 3 months (optional: extension is anticipated)