Incident Manager

Beschreibung

For one of our clients we are looking for an Incident Manager


Main task:
• Contact with all project internal interfaces, in particular with the environment support team, outsourcing partners and operations.


Target of Task:
• Manage Application Administrator team
• manages incident tickets (software defects)
• Qualifies tickets (priority, severity, content) before assigning to others
• Quality assurance on all tickets including “tracking, so that tickets are processed in time”
• ensures incident reporting
• Involves System Architect in case his/her technical knowledge is needed to handle incidents
• Interfaces with Planner addressing Application administrative tasks outside the ticket flow

Required Skills:
• Verifiable experience in systems architecture
• Technical understanding of (UNIX) systems administration, storage systems, IP networks and firewalls
• Strong communicator
• Remedy skills
• ITIL
• High motivation with target and result oriented functioning
• Assertiveness paired with capacity for teamwork
• Excellent understanding of complex dependencies, ability to find solutions
• Team lead experience

Nice to have skills:
• Knowledge of telecommunication business processes
• Clear Quest knowledge

Language:
German

Duration: 6 Months+
Location: Munich
Start: asap

Contact name:Max Kehayov


www.kommlink.de