Junior Application support (m/f/d)

Düsseldorf  ‐ Vor Ort
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Beschreibung

We are currently looking for an Junior Application support (m/f/d) for non trading applications

Start: 01.07.2021
End: 31.12.2021
Volume: fulltime
Location: remote

Background: Consultancy in the area of Application Management (Non-Trading Applications in Sales&Trading LoB ) - The aim is to enhance the business experience of the current ongoing support model and to document the Non-Trading Applications. This includes changes, upgrades and interferences from/to the systems and the updated hardware/software lifecycle.

We are looking for a proactive IT support generalist with first experience in various technologies understanding the bigger picture.

Task description (independently performed):
- Creation of a new, updated IT-documentation for the above mentioned, managed application/services and comparison concerning any discrepancy or major differences regarding the initial documentation. Create some documents from scratch after analyzing the application management lifecylce and understanding the application. Update the documentation based on the gaps identified through the previously conducted analysis.
- Create best practice documentation in MS Word or PDF how to overcome / solve any issues faced in the activities for the Go-Live of the Upgrade projects and the upgraded implementation. Evaluate the testing progress as well as the go live in order to create the respective documentation to mirror issues and solutions. Based on information provided in project meetings. Develop best practice documentation - initial project related documents based on information provided in project meetings.
- Analyze the application management lifecycle of the non-trading systems and identify any possible improvement for IT Support processes. Processes in scope are Incident Management, Change management and Problem Management.
- Evaluate the encountered issues and proposes solutions. The solutions are presented to the client and signed off before being applied by the project / service supplier. Conduct IT tests beforehand and the outcomes are tested by the responsible business and implemented by the related change process.
- Present the findings via email, meetings and mentioned tools like SNOW, SharePoint, MS Teams to the project manager & application manager.
The client provides all necessary information, access to the systems and requirements in advance.

Skills:
- Have technical skills on Windows Server platforms and related products also client products as Microsoft Office 365 products (Word, PowerPoint, Excel, Outlook, SharePoint, Teams)
- Cloud Hosting
- Linux knowledge would be an advantage
- Basic knowledge on key network infrastructure elements
- Basic Experience security components (like Active Directory)
- Basic Experience with DBMS (MS SQL Server, Oracle, MySQL)
- General trouble shooting skills for detecting or eliminating the root causes of technical issues (web services / client issues / Network / DB)
- Good interpersonal and verbal/written communication skills in English is a must
- Logical thinker, able to own, investigate and resolve problems, incidents & issues
- Team player

Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start
07/2021
Dauer
6 Months
Von
Michael Bailey Associates
Eingestellt
15.06.2021
Projekt-ID:
2135993
Vertragsart
Freiberuflich
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