Beschreibung
Job Title: Medical Information ExpertLocation: Germany (Complete Remote)
Language requirement: Native level German is mandatory
Duration of Contract: 6 months
Start date: as soon as possible (ab sofort)
Type of Contract: Freelancer (Freiberuflich Vertrag)
Job Summary :
The Medical Information Expert is responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in German in a prompt, courteous, clear and concise manner. At minimum, this position handles one brand, line of business, or contact type based upon the needs and structure of the client.
• Receive and document incoming calls, chats, faxes, and emails from patients and/or healthcare providers, and respond to their enquiries about products
• Create Adverse Event (AE) and Product Quality Complaint (PQC) reports requiring concise data entry covering everything from patient symptoms, admission and results
• Perform AE intake to safety database, coding relevant medical terminology using MedDRA, writing description narratives, performing quality control, assisting with reconciliation, coordinating translations, and ensuring reports are sent to the customer within assigned