Beschreibung
At least 5 years of experience in managing, operating and maintaining a large, multi-site and complex messaging infrastructures based on Microsoft Exchange 2013 and a minimum of 2 years of experience in supporting Office 365 Cloud and Hybrid environments for Exchange and associated infrastructures;• Excellent knowledge of Microsoft Exchange /Exchange Online;
• The consultant must hold industry certifications in Exchange 2013 and Office 365;
• Very good knowledge of MS Active Directory / Azure AD services and Azure AD connect in a complex environment;
• Exposure in migration projects such as on-premises to cloud Exchange and related integration features are highly desirable;
• Knowledge of Microsoft Identity Manager (MIM) is an advantage;
• Experience in scripting, in particular PowerShell;
• Good understanding of management and monitoring tools such as SCOM;
• Desirably, the candidate would have good understanding of other messaging platforms, such as BlackBerry, SendMail, PostFix, Lotus Domino, messaging security using technologies including PKI, S/MIME, DKIM, as well as email archiving, journaling and hygiene platforms.
• Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies
• Good interpersonal skills and ability to work in a team of diverse skills;
• Good communication and presentation skills;
• Excellent knowledge of English (both written and verbal);
The consultant must be able to:
• Communicate effectively in both verbal and written forms;
• Write technical documents, reports and procedure manuals;
• Present information effectively and respond to questions from a wide variety of audiences;
• Work under pressure, with minimum supervision and a good level of proactiveness;
• Grasp complex concepts, have logical and analytical approach to solving problems;
• Collaborate with offshore/nearshore teams and share knowledge;
• Troubleshoot and resolve issues in a timely manner, within SLA;
• Adapt to changing and ambiguous requirements during the project lifecycle;
• Assess and gather customer requirements and follow through tickets and project tasks to completion;
• Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies
Activities and Deliverables
Under the supervision of the Unified Messaging Operations Team Lead, the Exchange administrator will:
• Work on-site in ICC’s offices in Valencia, Spain
• Collaborate with the existing messaging administrators to deliver the Unified Communications Services to ICC and its clients;
• Collaborate with other teams and contribute to the service and system monitoring and alerting;
• Support and maintain the Unified Messaging infrastructure as described above;
• Collaborate with other teams to define and develop documented procedures;
• Participate in the “on call” shits for support outside of working hours;
• Perform other activities as required.