Beschreibung
ROLE AND RESPONSIBILITIES• Configuration of Veeva CRM as per various Market needs
• Handling incidents, provide work around's, root Cause analysis, preventive actions and corrective actions related to Veeva CRM and related systems integrated.
• Advanced trouble shooting, break fix for issues spanning Veeva and related integrations
• Monitoring applications, systems & interfaces
• Assist in requirement analysis, effort estimation and solution/technical design for enhancements
• Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data
• Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, SFDC
• Support service introduction of new capabilities in the Veeva platform
• Able to work collaboratively with multiple teams across different geographies and time zones
ESSENTIAL SKILLS AND EXPERIENCE
• Hands on experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
• Hands on experience in rolling out or supporting Veeva CRM and Veeva Vault platform solutions at global level for a reputed pharma company
• Technical hands on experience in o Veeva CRM configuration, data flows & customization (Visual force page, Apex class)
o Veeva CRM integration with other platforms or technologies o SFDC, Apex Data Loader o PL/SQL/SoQL Queries o In depth understanding of Veeva data model
• Excellent communication and interpersonal skills.
• Excellent spoken and written German and English language skills.
• Proactive approach to problem solving.