Beschreibung
Key responsibilities:
• Increase maturity of Operational Excellence in the organisation (Horizon change project)
• Provide subject matter expertise and guidance to contribute to the development of process management strategy
• Drive process re-engineering initiatives
• Lead the development and adoption of operational best practice and standardisation across the SOC Delivery organisation
• Train, coach and mentor internal process resources to become Subject Matter Expert for continual process improvement
• Embed a continual process improvement mentality in the organisation
Essential requirements:
• Minimum bachelor degree plus 5-10 years experience in driving process improvements and managing a process framework
• Ability to demonstrate strong competence in structured and rigorous working methods, pragmatic problem solving and effective influencing and communication skills
• Business or process analyst certification such as Lean Six Sigma, Babok, BPMN 2.0, ITIL
• Ability to develop a process simulation model from scratch and examples of where candidate has done this before
• Attention to detail
• Attitude of self-starter / self-motivated
• Experience working on Business Change and IT transformation programmes
• Strong knowledge of product management, supply chain management and demand planning processes