Beschreibung
We are currently looking for an Application Manager for our energy clientStart: 15.04.2019
End: 31.12.2019
Location: Düsseldorf
Onsite: 32hrs / week
Remote: 8 hrs / week
Background:
Prepare the Go-Live of a new PaaS Service for trading.
Task:
- Deliver the full service enabling process following the service transition
approach within the ITIL Framework
- Aftercare operations after Go-live (reported bugs are discussed with
the developers and should be fixed or solved)
- Setup the support model and hand over to the support team later on
(how is the process defined, how to comminute incidents)
- Engage with the different stakeholders and vendors involved
- Finalize the split of applications in terms of the company split between
Partner and client
- The current application management process in which the process is
optimized together with the application management and the external
service provider should be adopted
- In addition, a process to establish coordination of further developments
and to establish with the external service provider. Parallel developments
and tickets should be handled within the support model
- Coordination of Incidents: analyze of dependencies and consult with regard to
most suitable solutions to be applied
- Coordinate application of enhancements based on aforementioned analysis
in close collaboration with the different business stakeholders.
- Steer application of incident solving and tracks status of enhancement progress accordingly
- Coordinate enhancements together with business in Delivery Dates and Estimations
- Check technical changes and releases done by an external supplier
- Definition of incident management processes along with respective implementation of process
- Application Management in WSS (name of application)
Skills:
- Strong working experience in application management
- First experience as project Manager
- Strong stakeholder Management experience
- ITIL knowledge
- Experience with aftercare operations after Go-live
- Able to setup support model
- Experience with ticket systems
We are looking forward to hear from you under MBA*123285
Michael Bailey International is acting as an Employment Business in relation to this vacancy.