Beschreibung
Working for a major IT, Telco and BSG organisation the successful candidate will be based out of the Ireland with responsibility for the BSG headcount (note BSG previously known as the BPO division of Tech Mahindra). Working with a mix of agency contract staff and directly employed Tech Mahindra staff the person taking up this role will be expected to manage the HR function along with support from 1 x HR Senior Assistant (50% shared with Recruitment). Being part of a global organisation you would also be expected to participate in company wide initiatives.Role Outline
As an HR Manager your duties will include/extend to –
Assisting the Operations Team with the day to day management of the teams in the current location and other locations to include but not limited to:
- Time and attendance management
- Disciplinary and grievance issues
(Note: You will also be required to coordinate with the recruitment agencies for the above tasks)
Act as a single point of contact for the associates for HR related requirements and queries
Implement various employee engagement initiatives within the offices under scope.
Ensure adequate communication with associates to ensure adherence to HR policies and processes
Facilitating employee communication within the office’s under scope
Facilitating employee development, motivation, engagement and retention along with Operations through initiatives aimed at improving communication within teams, fun at work, celebrating achievements etc.
Facilitating recognition of employees in line with the Company’s reward program. Manage rewards & recognition at the centre, which includes, sourcing nominations, running a transparent winner selection process, in-time and as per budget rewards distribution within the centre and maintain required data related to rewards.
Handle disciplinary requirements within the offices under scope
Provide feedback to the management on all HR issues, and on company policies and procedures
Co-ordination with other departments for effective and efficient handling of any of the above activities.