.NET Service Delivery Lead

Hessen, Frankfurt am Main  ‐ Vor Ort
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Beschreibung

Roles and Responsibilities
1. Responsible for Service Delivery of applications within a global solution center (GSC) aligned to
one or more domain areas (here-on referred to as ‘owned-domain- areas’).
2. Participate and contribute in the transition planning meetings and sessions with Client SMEs and
other relevant stakeholders for the applications within the owned-domain- areas.
3. Responsible for execution of the transition plan for the applications within the owned-domain
areas, proactively highlighting issues and road-blocks in a timely manner to the Service Delivery
Manager.
4. Responsible for ensuring required level of service coverage for the applications within the
owned-domain- areas.
5. Work on .NET based products and resolve incidents and service requests – as needed
6. Share Knowledge/Educate on the Product with larger team distributed across geographies
7. Responsible for service delivery as per committed SLAs and KPIs while ensuring quality of
deliverables and compliance.
8. Analyze incidents/issues and identify root cause
9. Implement fixes based on root cause analysis
10. Document resolutions for known errors and update knowledge base
11. Review Implementation of solutions for bug fixes / enhancements and ensure adherence to
Sanofi technical and quality standards and guidelines
12. Perform technical impact assessment due to changes (minor enhancements)
13. Responsible for carrying out internal reviews of the artefacts (during Transition / execution) and
onboarding technical team.
14. Responsible for documenting the relevant SOP’s and identifying areas of improvements.
15. Responsible for ensuring seamless playback session of the techno functional understanding of
the system by the team during transition and execution generating sufficient confidence in
stakeholders on team’s ability to quickly grasp and get productive quickly.
16. Responsible for adherence to committed SLAs and KPIs while ensuring quality of deliverables
and compliance.
17. Proactively propose continuous service improvement ideas to improve and/or enhance the
performance of the applications
18. Execute continuous service improvement and automation initiatives as directed by the Service
Delivery Lead.
19. Responsible for preparing service level reports and other operational reports, as required, for
the applications within the owned-domain- areas.
Skills Required
1. Microsoft certified .NET professional with 8+ years of experience & 4+ years of experience in
Financial functional Area (Financial planning, Compliance, Financial Assurance)
2. Acumen to pick up .NET based products
3. Domain and technical skills relevant to domain area(s)
4. Technical expertise to solve complex technical issues and provide practical technical solutions to
fix issues and address root cause.
5. Strong written and oral communication skills and strong interpersonal skills.
6. Experienced in working in global delivery model with teams from multiple locations and multiple
vendors.

7. Experience in working on ITIL Process e.g. IM, PM, CM, RM.
8. Knowledge of Life Sciences domain knowledge, Information Security, GxP and SOX Regulatory
requirements.

Technical Skills
1. 8 years of hands on experience in.NET
2. Experience/ Knowledge in any .NET based product
3. Atleast 4 years of experience in writing, fine tuning and SQL queries
4. Atleast 3 years of MVC experience
5. Knowledge in any front end scripting/framework
6. Prior Experience in managing teams providing technical and functional guidance
Start
08.2018
Dauer
6 Monate
Von
K2 Partnering Solutions Deutschland GmbH
Eingestellt
30.05.2018
Ansprechpartner:
Katie Taylor
Projekt-ID:
1563282
Vertragsart
Freiberuflich
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