TECHNICAL/SPECIFIC PROVISIONS CABIIN - Munich

München, Bayern  ‐ Vor Ort

Schlagworte

Luft- und Raumfahrtindustrie Kundenzufriedenheit Instandhaltung Unterstützung von Kunden

Beschreibung

Nature of the Subcontracted Activity and Requirements Specification
3.2.1 Description of the subcontracted activity
The Service Provider shall provide a cabin seat expertise service that shall include, but not limited to, the below
described activities:
BATCH 1 CABIN SURVEY
- Conduct cabin survey to identify operational defects related to the Aircraft Seats (the template for Cabin
Survey Report will be provided by STELIA Aerospace). Such survey can be conducted partially depending on
aircraft availability,
- Support meet & greet
- Analyze the spare parts listed in the aircraft logbooks and linked to the Aircraft Seats, this list shall be part of
the daily activity report
- Implement an Action Item Log to follow-up in-service technical issues linked to the Aircraft Seats (the template
for Action Item Log will be provided by STELIA Aerospace). This log shall be sent to STELIA Aerospace upon any
update,
- Take any action to prevent seat lockout (day to day activity).
BATCH 2 TECHNICAL ASSISTANCE
- Assist Customer with detailed troubleshooting of the seats
- Guide and oversee the workshops with repair and refurbishment procedures
- Support working party by advising the Customer’s Technicians or any third party appointed by Customer
- Meet with any Customer department involved in seats maintenance (including but not limited to line
maintenance, engineering, purchasing, repair) in order to identify and follow-up any open issues
- Offer recommendation for seat routine maintenance, refurbishment and overhaul work packages with
support of STELIA Aerospace
BATCH 3 TRAINING
- Organize cabin crew training courses
- Deliver On-Job Trainings (OJT) to Customer’s technicians. These trainings shall focus on troubleshooting
instructions, equipment maintainability recommendations, line & workshop maintenance, answering to any
question Customer technicians shall have, in the limit of the training notes provided to SERVICE PROVIDER by
STELIA Aerospace
BATCH 4 TECHNICAL EVENTS MONITORING
- Fill and submit to STELIA Aerospace an Equipment Event Follow-up Form for each operational defect related
to the Aircraft Seats ( the template for Equipment Event Follow-up Form will be provided by STELIA
Aerospace), this form shall also be submitted by SERVICE PROVIDER on its own initiative when an issue is
noticed by SERVICE PROVIDER,
- Follow-up Reliability of Customer products in service, including providing feedback reports to STELIA
Aerospace departments for treatment,
- Manage open items from commitment letters with STELIA Aerospace support
- Provide regular activity reports to the defined stakeholders
STELIA AEROSPACE SPEC. Ref Date : Page 11 sur 29
- Collect feedback from Customer on delivered Support such as, but not limited to, Seat reliability, Support
performance delivery, etc.,
- Provide a comprehensive written report to STELIA AEROSPACE to enable STELIA AEROSPACE to assess the
Warranty Claims raised by Customer. STELIA AEROSPACE shall make the final assessment based on this report,
BATCH 5 SERVICE ASSISTANCE
- Monitor and analyze spare parts consumed by Customer from the consignment stock owned by STELIA
Aerospace or its appointed authorized spares distributor. This activity includes physical inventory once a
month with delivery of inventory report to STELIA Aerospace
BATCH 6 COMMERCIAL ASSISTANCE
- Contribute to Customer satisfaction
- When necessary, support STELIA AEROSPACE during RFQ process and/or Exhibitions to potential new
customers in ASIA at costs to be mutually agreed
- Promote Customer Support Services, Spares and Repairs capabilities to Customer
All activities performed by Service Provider shall be logged in an activity report to be sent to STELIA Aerospace on a
daily basis.
All deliverables shall be in English and sent to STELIA Aerospace:
- for Action Item List : on a daily basis and upon any modification to the file,
- for cabin survey report: 48h after the survey is conducted,
- activity report: on a daily basis and before the end of the working day,
- for Equipment Event Follow-up Form: 48h after the issue is reported by Customer or by Service Provider,
- troubleshooting report: 24h after troubleshooting completion,
- report for warranty claim assessment: 48h after requested to Service Provider by STELIA Aerospace,
- any initiative undertaken by Service Provider or any demand from Customer shall be notified to STELIA
Aerospace within 2h by email to STELIA Aerospace focal point,
- consignment stock inventory report: 24h after inventory is performed,
- other requests from STELIA Aerospace shall be acknowledged within 24h and answered within 48h, provided
the aircraft availability enables to do so, when applicable.
Service Provider performance will be monitored using the below indicators:
- Lead time to submit the above described deliverables,
- Quality of the deliverables (clarity and accuracy).
This service shall be provided in a multinational environment using local language and English;
This service shall be provided in accordance with safety and airworthiness requirements of the relevant aviation
authorities (e.g.: EASA, FAA and DGCA);
The Service will be provided according to:
- relevant regulations as defined in the General Terms of Agreement,
- during local working days,
- during local non-working days on 24/24 & 7/7,upon Customer request.
Service Provider will start delivering the Service not later than 1 week upon STELIA Aerospace request.
Duration: Two (2) years, extension highly probable upon customer request.
Start
ab sofort
Auslastung
100% (5 Tage pro Woche)
Dauer
12 Monate
(Verlängerung möglich)
Eingestellt
11.06.2024
Ansprechpartner:
Sneha Gowda
Projekt-ID:
2760705
Branche
Luft- und Raumfahrt
Vertragsart
Freiberuflich
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