Beschreibung
Responsibilities:
- You'll act as a Subject Matter Expert (SME), tackling complex technical challenges and directly supporting all users
- You'll play a vital part in enhancing our IT processes, contributing to continuous service improvement, and ensuring a seamless IT support for our teams
- Responsible for user requests (JIRA tickets) and resolving advanced hardware and software issues
- Perform comprehensive administration for G Suite, Okta, Jamf, iOS and other company applications
- Support the team with IT onboarding and offboarding processes
- Deliver necessary training for employees on managing and understanding complex IT issues.
- Document detailed technical resolutions and relevant data for escalated cases to build a robust knowledge base.
- You'll act as a Subject Matter Expert (SME), tackling complex technical challenges and directly supporting all users
- You'll play a vital part in enhancing our IT processes, contributing to continuous service improvement, and ensuring a seamless IT support for our teams
- Responsible for user requests (JIRA tickets) and resolving advanced hardware and software issues
- Perform comprehensive administration for G Suite, Okta, Jamf, iOS and other company applications
- Support the team with IT onboarding and offboarding processes
- Deliver necessary training for employees on managing and understanding complex IT issues.
- Document detailed technical resolutions and relevant data for escalated cases to build a robust knowledge base.