Desktop Support/ IT Support/ Deskside Engineer - 200 Euro/Day ( 3 to 5 Years Exp min)

Niedersachsen, Emden  ‐ Vor Ort
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Mobile Device Management Servicenow Active Directory Apple IOS BMC Remedy Action Request System VoIP Change Management Desktop-Support ITIL Skype For Business Microsoft Sharepoint 64Bit Verwaltungstätigkeiten Microsoft Teams Systemadministration Rechnerarchitektur


JD: Deskside Engineer ( German Speaking & understanding is mandatory)

Deskside Engineer, which includes, but is not limited to the following:
The Senior Deskside Engineer will be able to complete all activities as described in the Deskside Engineer description, in addition to the following:
• 3-5 years of technical experience desktop support or system administrator role or experience
• Recent experience with hands-on Desktop Support and System Administration.
• Advanced Hardware and software troubleshooting skills.
• Capable to provide best effort support for non-standard devices.
• Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
• Knowledge on ticket management per Company guidelines.
• Knowledge of the concepts and policy controls of Active Directory.
• Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
• Ability to communicate technical concepts in layman’s terms.
• Ability to communicate with other support groups and vendors to provide seamless support to customers.
• Ability to differentiate between personal computing device problems versus room technology problems.
• Identify the root cause of reported incidents and perform work around as appropriate
• Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office , Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune).
• Incident, Service Request, Change management process, Remedy , Service Now tool knowledge

12 Monate
Ubique Systems GmbH
Debalina Kar
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