Customer Service Representative (m/w/d)

Customer Service Representative (m/w/d)

Your Responsibilities:

• Maintenance of customer service within agreed service levels
• Independent communication with internal customers and logistics service providers
• Overview and control of import and export activities
• Delivery creation in SAP
• Management of customer complaints
• Management of returns according to procedure
• Support the team quality during deviation investigations and SOP development.
• Product customization coordination: sticker POs, inventory control, and customization execution with the logistics service
• Intrastat reporting
• Truck schedule
• Issue Tracker support
• Support of TT evaluation
• Truck shipping information
• Send a daily readiness list for Benelux
• Implement and/or participate on continuous improvement initiatives
• SME of SOP related to Operations
• Students/apprentice support and training
• Clinical trials support

Your Profile:

• SAP knowledge required
• Experience in GMP /GDP
• Understanding of logistics processes
• Understanding and experience of demand & replenishment processes
• Power BI knowledge would be a plus
• Fluent in English and German written and spoken.

Is this the opportunity you've been waiting for?
Send your documents (CV, certificates, references) via the application link or by email to l.kramer[at]progressive.de.

If this isn't the right fit for you, feel free to share it within your network - we truly appreciate referrals!

A new opportunity, fresh inspiration, and a perspective with a strong partner - Progressive®

Apply now!

Dieser Geschäftszweig der SThree GmbH betreut die ausgeschriebene Stelle im Auftrag ihres Kunden.