SHAREPOINT & OFFICE CLIENT SHAREPOINT INTEGRATION SUPPORT ENGINEER, SharePoint Designer, PC & NETWOR

Skills measured:
*Network Accounts
*File Sharing
*Email, Calendars, and Contacts
*Security
*Printing from OS X Computers
*Instant Messaging
*Data Management and Backup
*Cross-Platform Compatibility
Preparation materials:
* Mac Integration Basics 10.9 Guide

*Responsible for resolving service requests raised by Microsoft enterprise customers regarding SharePoint
products and Office products integration with SharePoint while assuring customer satisfaction.
*Handled mainly service requests for Microsoft enterprise customers from Germany, Austria and Switzerland in
German language
*Handled service requests mostly for Microsoft Premier enterprise customers mainly on the following
technologies:
*SharePoint Server 2013, SharePoint Foundation 2013 and Office Web Apps Server.
*SharePoint Server 2010, SharePoint Foundation 2010, Office Web Apps, Search Server 2010 and Search Server
2010 Express.
*Microsoft Office SharePoint Server 2007, Windows SharePoint Services 3.0, Search Server 2008, Search Server
2008 Express and Office Forms Server 2007..

*Handled escalated SRs for Microsoft Professional customers.
*Took ownership of service requests with types ranging from technical issues, technical questions, review of
proof of concepts, hotfix requests to design change requests.
*Communicated with customers using phone or E-Mail
*Assured customer satisfaction handling difficult situations for example complaint handling, sensitive customer
or mission critical support.
*Constantly improved technical knowledge through classroom trainings, self-study, reverse engineering and
shared knowledge inside the team.
*Inside the team was recognized as a subject matter expert on:
*Configuring and troubleshooting SharePoint Security (FBA, Claims Authentication).
*Troubleshooting Office applications and SharePoint integration.
*Publishing SharePoint web applications using ISA, TMG and UAG.
*Integrating SharePoint with Dynamics CRM.
*Wrote and delivered the below internal and partner facing technical trainings:
*SharePoint 2010 & Dynamics CRM 2011 integration.
*Publishing SharePoint 2007/SharePoint 2010/SharePoint 2013 over Thread Management Gateway 2007 (TMG).
*Trained new employees until ramp-up
*Participated in case triage round tables and worked together with engineers from other technologies in order to
solve complex issues that involved multiple technologies.
*Wrote and contributed to external and internal Microsoft technical content (KBs and blog articles):
* Attended technical conferences (TechReady) and represented Microsoft at job fairs.




*Adhered to Microsoft policies (ex. data retention) and processes (ex. SLA, escalation triggers) and whenever
identifying processes or policies gaps worked with management to improve them (ex. suggested as
improvement for the proof of concept review process).
*Exceeded commitments defined by organization, having KPI indicators over team average (resolved in average
80 service requests in a single year).Microsoft rewarded me in 2008 with the "Overall outstanding contribution
to the success of RGTSC" award and since 2011 granted me the right to work permanently from home. working
from home increased performance (ex. resolved in average 100 service requests in a single year).

http://www.microsoft.com/ Piața Presei Libere 3-5, 013702, Bucharest, Romania

ft Corporation

Skills measured:
*Deploy Windows SharePoint Services 3.0 (WSS 3.0)
*Monitor Windows SharePoint Services 3.0 (WSS 3.0)
*Configure Security for Windows SharePoint Services 3.0 (WSS 3.0)
*Administer Windows SharePoint Services 3.0 (WSS 3.0)
*Manage Customization
*Configure Network Infrastructure for Windows SharePoint Services 3.0 (WSS 3.0)
Preparation materials:
*5060A: Implementing Microsoft Windows SharePoint Services 3.0

CONFIGURATION - Microsoft Corporation

Skills measured:
*Configuring Microsoft Office SharePoint Server 2007 (MOSS 2007)
*Managing Search
*Configuring Content Management
*Configuring Business Forms
*Managing Business Intelligence
*Managing Administration
*Deploying or Upgrading Microsoft Office SharePoint Server 2007 (MOSS 2007)
Preparation materials:
*5061A: Implementing Microsoft Office SharePoint Server 2007
*Microsoft Office SharePoint Server 2007 Administrator's Companion (ISBN : 0735622825)

*Responsible for providing technical support to over 30.000 company employees in German, English and
Romanian languages as part of a help desk team.
*Provided technical support using phone, e-mail or traveling to the user.
*Took ownership of tickets based on SLA documenting tickets and tracking labor inside a CRM software.
*Responsibilities:
* Troubleshooting & configuring employees hardware (ex. Desktop PC), operating system (ex. Windows
XP), business applications (ex. SAP GUI) and network connectivity (ex. VPN connection).
* Training employees on using business hardware (ex. Blackberry mobile phone) and applications (ex.
Outlook 2003).
* Resetting user passwords and unlocking accounts in Active Directory.

http://www.petrom.com/ Calea Dorobantilor 239, 010567, Bucharest, Romania

*Responsible for providing technical support, handling return merchandise requests and billing inquiries for
Pinnacle worldwide customers in German, English and Romanian languages.
*Provided support using phone, e-mail and chat.
*Pinnacle products ranged from video editing software, video editing hardware to TV tuners.
*Managed a high-volume workload resolving in average 300 inquiries in any given week.
*Was recognized as a top performer and was promoted to 2nd level support where I handled escalated service
requests, delivered technical product trainings to employees under supervision of the Technical Lead and was
allowed to work from home.
http://www.cgsinc.com Splaiul Independentei 319, 060044, Bucharest, Romania

*Responsible for performing electrical and mechanical changes, repairs and maintenance for the industrial
equipment used in the textile production process.
*Diagnosed and repaired equipment malfunctions and documented changes.
*Connected and disconnected electrical equipment wiring.
*Followed safety policies and procedures.
*Maintained the spare part inventory.
*Worked together with the mechanical and electrical engineers to document equipment improvements.
Presented and discussed recommendations with management.

http://carpatex.ccibv.ro Nicolae Titulescu 2, 500010, Brasov, Romania

*Responsible for driving all areas of the business and for leading a team of 3 employees to deliver results.
*Worked directly with the General Manager to improve operations, sales and increase profitability.
*Monitored and driven a range of KPIs in order to maximize profits.
*Managed and reviewed team performance and managed the employees training requirements.
*Provided exceptional in store experience for customers.
*Gained information technology knowledge by:
* using on a daily basis a CRM, KPI reporting and billing software.




* learning from the System Administrator about Windows operating systems, the network infrastructure
and it's components.