16.01.2026 aktualisiert
100 % verfügbar
Service Management leader with 18+ years experience in Digital Transformation and Payments
Herzogenaurach, Deutschland
Weltweit
Bachelor of Engineering (Electronics) 2007 from R.S.T.M Nagpur University, IndiaSkills
APIsAutomatisierungGeschäftsplanProzessoptimierungKorrektur- und VorbeugemaßnahmeCloud ComputingComplianceDatenbankenDevOpsDigitaler ArbeitsplatzDigitalisierungDisaster RecoveryE-CommerceZahlungssystemeIncident Response
ITIL Framework & Service Management
Extensive expertise in ITIL frameworks with multiple certifications including Prince2, ITIL Service Operations, ITIL Service Design, and ITIL Service Strategy. Implementation of service delivery strategies ensuring high availability, disaster recovery, and compliance with security standards.
Digital Transformation & DevOps
Strong capabilities in digital workplace transformation and DevOps methodologies. Experience in introducing automation, platform modernization, and streamlining operations to enhance service efficiency and agility in organizations.
SRE & Observability Leadership
- Directly led and governed multiple Site Reliability Engineering teams supporting ecommerce and payments platforms across regions
- Owned full production reliability lifecycle — covering event correlation, alerting strategy, monitoring standards and incident response
- Drove adoption of SRE principles across teams incl. SLAs/SLIs/SLOs, error budgets, automation pipelines and toil reduction
- Oversaw and improved end-to-end observability stack, enabling proactive detection and faster MTTR
- End-to-end knowledge of the platform and technical landscape including APIs, event flows, cloud-based services, integrations, logging, monitoring and dashboards
- Designed dashboards using Grafana, Instana and internal enterprise visualization platforms to support availability & service level reporting
Fintech & Payments Systems
Specialized knowledge in payment providers, risk engines, credit cards, wallets, and alternative payment methods. Led end-to-end management of digital payment platforms ensuring alignment with business objectives and SLAs.
Performance Monitoring & Observability
Implementation of comprehensive monitoring solutions using tools like Grafana and Instana for proactive detection, resulting in improved service availability and reduced downtime.
SLA & KPI Management
Experience in defining and managing SLA agreements and KPIs to ensure compliance and service quality. Regular analysis of service reports and implementation of corrective actions to improve service delivery.
Database Management
Technical proficiency in database administration including Oracle, SQL Server, and migration projects. Experience in performance tuning, monitoring database health, and ensuring application runs without issues.
Stakeholder & Vendor Management
Skills in managing stakeholders at multiple levels and coordinating with third-party suppliers. Implementation of SLAs with vendors and driving continuous improvement in their service offerings.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2025
Sprachen
EnglischMuttersprache
Projekthistorie
Leading end-to-end management of IT services for Adidas' digital payment platforms, ensuring alignment with business objectives and SLAs. Responsible for service portfolio management, monitoring solutions implementation, and disaster recovery strategies. Driving incident management and process optimizations to enhance service efficiency.
Responsible for service delivery of complete service lines, defining and managing SLA agreements and KPIs. Oversaw offshore and onshore support teams, ensured service performance reporting, and established service improvement plans for key performance metrics.
Delivered technical implementation and support for billing systems, including configuration and troubleshooting. Collaborated with vendors to resolve technical issues and identified service improvements.