04/2021 - 08/2021

End-User Enablement – Microsoft 365 Teams Training in the Real Estate Sector

(Sonstiges, 500-1000 Mitarbeiter)

Supported the development of comprehensive end-user training for Microsoft 365 Teams, utilizing the Blended eLearning platform to drive user adoption and digital collaboration in a corporate environment.
Designed training materials tailored to varying user needs and digital maturity levels, ensuring accessibility, engagement, and practical relevance across business functions.
Provided guidance and mentorship to the project manager, contributing expertise and structure to the training initiative while supporting the professional growth of a junior colleague.
Helped empower employees to effectively leverage Microsoft Teams as part of a broader workplace modernization strategy, enhancing communication, productivity, and user confidence.

03/2020 - 02/2021

Project Lead - Virtual Storage Strategy & Change Enablement for Core Business Transformation in the Real Estate Sector

(Sonstiges, 500-1000 Mitarbeiter)

Led the development of a global virtual storage strategy aligned with the customer’s new landscape for core business, integrating Microsoft 365 and existing digital collaboration tools into a cohesive, future-ready framework.
Defined strategic storage concepts to ensure operational efficiency, data accessibility, and compliance with corporate and regulatory requirements.
Drove change management initiatives to support organizational adoption of new processes and tools, ensuring a smooth transition for business users across regions.
Created and delivered comprehensive end-user training via the Blended eLearning platform, enhancing user engagement and promoting sustainable knowledge transfer.

03/2019 - 07/2019

Project Management Office (PMO) & Executive Support in a Global IT Transformation Program (Insurance & Financial Services Sector)

(Internet und Informationstechnologie, >10.000 Mitarbeiter)

Provided high-level PMO and executive support within a strategic IT transition and optimization program for a leading organization in the insurance and financial services industry.
Managed end-to-end recruitment coordination, including drafting internal and external job postings, organizing interview schedules, and conducting initial candidate assessments to ensure timely onboarding of qualified project resources.
Maintained executive-level calendar management and meeting coordination, ensuring seamless scheduling and operational efficiency for the Head of Transition and Optimization.
Developed standardized reporting frameworks to support governance within a global transformation initiative, improving visibility, consistency, and data-driven decision-making.
Consolidated weekly project status updates from multiple workstreams, enabling transparent and timely communication to senior leadership.
Prepared high-impact presentations for executive stakeholders, including board-level leadership, to communicate progress, risks, and strategic alignment.
Delivered monthly financial reporting on project budgets, supporting cost transparency, forecast accuracy, and budget adherence across the program.

11/2018 - 02/2019

Project Lead - Workplace Strategy & Infrastructure Coordination in the Insurance Sector

(Internet und Informationstechnologie, >10.000 Mitarbeiter)

Lead cross-organizational coordination between business operations and IT service providers to drive workplace and infrastructure initiatives during a major office space consolidation across multiple locations for an insurance company
Acted as the central interface for aligning infrastructure, facilities, and workforce needs, enabling seamless integration and optimized use of office environments in key metropolitan areas.
Played a key role in shaping and implementing forward-looking mobile work strategies, including home office concepts, contributing to increased workforce flexibility, employee satisfaction, and operational resilience.
Supported the development of hybrid work models by aligning technology capabilities with organizational needs, enabling scalable and sustainable modern workplace solutions across business units.

09/2018 - 12/2018

Scrum Master - Agile Delivery & Controlling Enablement | Professional Services & IT Governance in the IT Insurance Sector

(Internet und Informationstechnologie, >10.000 Mitarbeiter)

Facilitated agile delivery as Scrum Master in a global consulting context, supporting the development of a centralized controlling dashboard to enhance strategic steering and financial transparency across international business units.
Coordinated with cross-functional teams to address and resolve technical issues in the ServiceNow PPM platform, collaborating closely with platform experts to ensure system reliability and accurate project portfolio tracking.
Supported the controlling function in aligning key financial figures and data structures for year-end closing activities, contributing to the timely and accurate consolidation of global performance results.
Fostered collaboration between business and IT stakeholders, ensuring agile principles were embedded in delivery while maximizing the operational value of digital reporting tools.

11/2017 - 08/2018

Test Lead - SAP SuccessFactors EC Implementation | HR Systems Transformation in Insurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Designed and implemented a comprehensive test strategy for the rollout of SAP SuccessFactors Employee Central, ensuring alignment with project milestones, regulatory requirements, and client-specific quality standards.
Planned and coordinated all test activities, including test preparation, execution tracking, and milestone-driven progress monitoring, enabling on-time delivery and risk-controlled implementation.
Oversaw daily test operations, including test case uploads, test set creation, tester scheduling, kickoff facilitation, and daily coordination calls, ensuring structured execution and full test coverage.
Led the defect and change request management process—prioritizing issues, coordinating resolution efforts, and ensuring swift retesting—thereby safeguarding system stability and business continuity.
Documented all testing phases using HP ALM, and ensured a seamless handover to the operational RUN organization through structured knowledge transfer and traceable test evidence.
Provided hands-on testing support to mitigate resourcing gaps and maintain test velocity during peak phases.
Delivered regular management-level reporting on test progress, defect trends, and emerging risks, supporting informed decision-making and proactive stakeholder communication.

01/2016 - 09/2017

Sub Project Lead - IT Infrastructure Decommissioning & Risk Mitigation in the Insurance Technology Sector

(Internet und Informationstechnologie, >10.000 Mitarbeiter)

Led a cross-functional team to optimize and execute the financial and technical decommissioning of server infrastructure within a critical data center consolidation initiative.
Analyzed and streamlined existing decommissioning processes to enable scalable mass decommissioning capabilities, supporting the broader digital transformation and cost-efficiency goals.
Reviewed and enhanced asset disposal workflows, including the physical shredding of hardware, ensuring alignment with compliance and data security standards.
Conducted thorough audits of server status and resolved data inconsistencies to prevent erroneous decommissioning decisions and ensure infrastructure integrity.
Supported accelerated shutdown of high-risk ("toxic") systems to reduce the organization’s attack surface and safeguard critical business operations from potential vulnerabilities.
Took end-to-end ownership of infrastructure decommissioning activities across both project-based and operational teams, acting as the central execution point for planning, coordination, and follow-through.
Oversaw the full lifecycle of infrastructure retirement, including financial closure, technical decommissioning, and initiation of secure hardware destruction procedures.

01/2016 - 03/2017

Work Stream Lead - IT Migration Strategy & Execution | Infrastructure Consolidation in Corporate IT Environment

(Internet und Informationstechnologie, >10.000 Mitarbeiter)

Led a focused migration team, collaborating with external consultants and coordinating closely with internal IT infrastructure specialists and third-party service providers to deliver a seamless transition strategy.
Designed the end-to-end migration approach for business entities, tailoring processes to accommodate multiple product types (e.g., virtual desktop infrastructure, datacenter solutions, remote application platforms) to ensure operational continuity post-migration.
Developed and aligned migration timelines with 13 organizational entities, factoring in dependencies from a broader data center consolidation program and other business-critical scheduling constraints.
Directed and coordinated the successful migration of IT client environments for multiple entities, while simultaneously preparing the groundwork for additional rollouts, ensuring alignment with program milestones and technical readiness.
Acted as the central coordination point between business stakeholders, technical teams, and external service partners to ensure risk-mitigated, transparent, and on-schedule migration execution.

08/2015 - 12/2015

PMO & Executive Support | IT Carve-Out Program in Global Manufacturing Sector

(Energie, Wasser und Umwelt, >10.000 Mitarbeiter)

Provided strategic and operational support to the CIO and IT Program Lead during a high-stakes IT carve-out for a multinational industrial technology company, ensuring structure, visibility, and alignment across all program activities.
Supported end-to-end program planning and milestone tracking, enabling effective prioritization, risk management, and progress transparency across workstreams.
Facilitated budget and resource planning, maintaining real-time oversight of financials and workforce allocation to support informed decision-making and cost control.
Created high-quality documentation and executive-ready presentations, translating complex technical outcomes into clear, actionable insights for stakeholders.
Organized and managed key program events—including company-wide all-hands meetings—fostering communication, alignment, and stakeholder engagement throughout the transformation.
Delivered comprehensive PMO support, acting as a central coordination hub for internal teams and external partners to ensure smooth execution of strategic carve-out initiatives.

01/2015 - 07/2015

Project Lead – Global HR Software Evaluation in the Reinsurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Led a strategic HR software evaluation initiative for a multinational reinsurance organization, managing cross-functional teams across business and IT functions with full responsibility for a project budget of approximately €800,000.
Oversaw end-to-end project execution—from initial scoping and requirements engineering to vendor selection and executive reporting—ensuring alignment with global business and IT strategies.
Conducted comprehensive requirements analysis focused on HR-specific business processes and the technical environment within the reinsurance sector, integrating both operational and regulatory considerations.
Coordinated international stakeholder input and facilitated globally aligned requirements engineering to support the development of a future-proof HR target architecture.
Designed and managed structured RFQ/RFP processes, organizing vendor workshops, and leading collaborative sessions with client teams to ensure transparent, criteria-driven evaluations.
Delivered high-quality project documentation, quality assurance practices, and stakeholder presentations, enabling informed decision-making at senior management level and setting the foundation for implementation planning.

06/2014 - 12/2014

IT Consultant - SAP Architecture & Master Data Strategy in the Insurance Sector

(Versicherungen, 5000-10.000 Mitarbeiter)

Contributed to the design and standardization of SAP architecture within a multinational enterprise, with a focus on aligning IT systems across the entire value chain.
Documented and structured end-to-end business processes across the supply chain (Levels 0–2), creating a clear foundation for system harmonization and process optimization.
Analyzed existing SAP system landscapes to identify redundancies and integration gaps, supporting the development of a streamlined target architecture across business functions.
Collaborated on the definition of a future SAP architecture for the core value chain (Levels 0–1), ensuring alignment with strategic business goals and system scalability.
Prepared an enterprise-wide integration concept for business partner data, focusing on key financial modules (FS-CD and FS-RI), to enable consistent and accurate data usage across the group.
Supported the evaluation of a centralized Master Data Management (MDM) solution for business partner data, assessing functional fit, integration potential, and long-term data governance value.

06/2014 - 12/2014

IT Consultant - IT Architecture Pre-Study – Accounting Systems in the Insurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Contributed to a strategic IT architecture pre-study aimed at modernizing the accounting system landscape within a leading insurance organization.
Conducted a thorough analysis of the existing accounting system architecture, identifying limitations, redundancies, and integration gaps.
Supported requirements gathering through targeted workshops and documentation reviews, capturing business and technical needs to inform future-state planning.
Defined and assessed multiple target architecture scenarios, evaluating alignment with business objectives, scalability, and technical feasibility.
Performed a structured cost-benefit analysis for three proposed architecture models to support informed decision-making by senior stakeholders.
Helped design a pragmatic, phased implementation roadmap for the selected accounting IT architecture, balancing long-term strategic goals with short-term operational constraints.

04/2014 - 06/2014

Sub Project Manager - SAP Architecture & Process Design – Commission Management in the Travel & Tourism Sector

(Sonstiges, >10.000 Mitarbeiter)

Served as sub-project manager for the “Travel Products” workstream within a global SAP transformation initiative, focused on optimizing commission-related processes for travel offerings.
Led the end-to-end requirements analysis, engaging with stakeholders to capture business needs and translate them into functional and technical specifications.
Conducted a comprehensive as-is analysis and designed future-state business processes, aligning them with industry best practices and SAP capabilities.
Contributed to the preparation of a scalable and future-ready solution design using SAP Incentive and Commission Management (SAP ICM), ensuring fit for purpose across global travel product lines.
Supported the technical design phase by providing detailed input from a business architecture perspective, ensuring seamless integration into the SAP ecosystem.
Played a key role in shaping the SAP target architecture for commission management, aligning system capabilities with strategic goals and operational efficiency.

09/2013 - 03/2014

Project and IT Consultant - SLA & Service Quality Optimization | IT Service Management in the Insurance Sector

(Internet und Informationstechnologie, 5000-10.000 Mitarbeiter)

Acted as business lead and project manager for a critical service improvement initiative within a high-value IT outsourcing agreement (~€100M contract scope), involving approximately 60 stakeholders across client and service provider organizations.
Led a cross-functional SLA task force to enhance ticket quality and resolution standards in the areas of incident and demand management, addressing performance risks that threatened contract stability.
Identified and implemented targeted process improvements and contractual adjustments, driving measurable improvements in SLA compliance, ticket accuracy, and end-to-end service transparency.
Streamlined and documented service deployment processes as defined in the framework contract, ensuring mutual accountability between IT providers and the customer organization.
Successfully stabilized the outsourcing relationship by aligning operational workflows with contractual expectations, enabling long-term service continuity and value realization.

08/2013 - 09/2013

IT Consultant - Process Optimization – IT Provisioning | IT Services in the Insurance Sector

(Versicherungen, 5000-10.000 Mitarbeiter)

Contributed to a process improvement initiative focused on optimizing IT provisioning workflows within a multi-provider service delivery model in the insurance industry.
Facilitated workshops with internal IT service units and external third-party providers to document existing provisioning processes, uncover inefficiencies, and identify areas for harmonization.
Developed the initial blueprint for an optimized provisioning model, aimed at enhancing process transparency, reducing lead times, and improving service reliability across the IT delivery chain.
Supported cross-organizational alignment by translating operational insights into structured documentation, laying the groundwork for future implementation and automation efforts.

06/2013 - 08/2013

IT Consultant - Strategic Innovation & Product Development Support in the Insurance and Assistance Sector

(Versicherungen, >10.000 Mitarbeiter)

Supported the project lead in driving a cross-industry innovation initiative involving major publicly listed corporations, focused on developing a joint go-to-market strategy in the insurance and assistance domain.
Facilitated the identification and definition of the initial launch product through structured workshops, aligning diverse stakeholder interests and translating strategic concepts into actionable outcomes.
Maintained close collaboration with senior management, preparing high-impact presentations and decision-ready documentation for C-level executives, enabling effective governance and timely decision-making.
Contributed to shaping the strategic direction of a high-visibility innovation program, blending market insights with operational feasibility to support long-term value creation.

05/2013 - 06/2013

IT Consultant - Innovation Workshop Design – Business Models & Technology Trends in the Insurance & IT Services Sector

(Versicherungen, >10.000 Mitarbeiter)

Designed a strategic workshop concept focused on exploring innovative business models and emerging technology trends tailored to the primary insurance domain.
Collaborated across insurance and IT service organizations to align business innovation goals with technological capabilities, fostering forward-looking thinking and cross-industry synergy.
Created an interactive format that enabled decision-makers to identify strategic opportunities, assess digital transformation potential, and explore future value propositions.
Supported the development of innovation roadmaps by integrating market trends, customer expectations, and technology enablers into structured ideation and planning sessions.

01/2013 - 04/2013

Project Lead and IT Consultant - Digital Education Enablement – Streaming Solution for Schools in the Public Sector

(Öffentlicher Dienst, 1000-5000 Mitarbeiter)

Acted as business lead and project manager for the development and rollout of a scalable streaming solution aimed at enabling digital learning across a network of approximately 370 public schools.
Led a cross-functional team from the client organization, driving collaboration across pedagogical, technical, and administrative units to ensure alignment with educational goals and IT capabilities.
Conducted comprehensive requirements analysis and infrastructure assessment of the existing school network to define solution prerequisites and ensure compatibility across diverse environments.
Developed a strategic implementation roadmap, prioritizing functionality, scalability, and user experience while accounting for budget, policy, and operational constraints.
Oversaw the piloting of multiple solution options, coordinating testing, feedback gathering, and refinement to identify the most suitable approach.
Delivered structured reporting and presented key outcomes to senior management and departmental leadership, enabling informed decision-making and laying the groundwork for full-scale rollout.

07/2012 - 12/2012

Project Lead and IT Consultant - Digital Administration & Software Strategy in the Public Sector

(Öffentlicher Dienst, 500-1000 Mitarbeiter)

Acted as business lead and project manager for the evaluation and planning of a municipal management software solution, supporting digital transformation within a large public administration.
Led a cross-functional internal team through the full requirements management lifecycle, translating user needs and regulatory requirements into structured solution specifications.
Conducted a comprehensive market analysis and facilitated a Make-Buy-Use Compose decision, balancing functionality, cost-efficiency, and long-term maintainability.
Coordinated implementation planning, ensuring alignment with public-sector procurement processes, digital strategy goals, and operational constraints.
Delivered key findings and project recommendations to senior management and the city council, supporting transparent decision-making and stakeholder engagement.

01/2011 - 06/2012

IT Audit Lead - IT Audit & Risk Governance in the Insurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Directed a team of IT auditors with full budget accountability, overseeing audit execution, resource planning, and continuous team development to maintain high standards of quality and compliance.
Designed and managed the IT audit plan, ensuring alignment with organizational priorities and regulatory frameworks while delivering actionable insights across business-critical areas.
Conducted a comprehensive pre-implementation audit of a cross-divisional legacy system rollout, ensuring compliance with audit standard IDW PS 850 and placing a strong focus on the robustness of the internal control system (ICS).
Delivered training and mentorship for new audit staff, fostering knowledge transfer and building audit capability within the team.
Reported key findings and risk assessments to executive management, providing clear, strategic recommendations to strengthen IT governance and mitigate potential compliance risks.

04/2011 - 05/2012

IT Audit Lead - Pre-Implementation IT Audit – Legacy System Replacement & Data Migration in the Insurance Sector

(Versicherungen, 5000-10.000 Mitarbeiter)

Acted as Audit Manager for a pre-implementation audit of a critical legacy system replacement focused on claims management and database migration within a major insurance organization.
Led a focused audit team with full budget responsibility (~€85K), overseeing the development and execution of an audit plan tailored to assess data integrity, migration risk, and system readiness.
Conducted the audit in alignment with IDW PS 850 standards, with a particular emphasis on the accuracy, completeness, and security of data migrations across legacy and new platforms.
Evaluated controls and transition processes to ensure operational continuity and regulatory compliance, providing key recommendations for improving system deployment governance.
Delivered audit results to senior management, supporting transparency, informed decision-making, and early risk mitigation prior to system go-live.
Trained and supported new audit colleagues, contributing to capability building and knowledge transfer within the audit team.

01/2011 - 04/2012

IT Audit Lead - Pre-Implementation IT Audit – International Legacy System Integration in the Insurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Served as Audit Manager for a pre-implementation review of a new international legacy system with integrated online portal functionality, ensuring compliance and data integrity ahead of go-live.
Led a team of auditors with full budget responsibility (~€200K), overseeing planning, execution, and delivery of audit services in a cross-border, multi-system environment.
Developed and executed a comprehensive audit plan in line with IDW PS 850, focusing on the reliability and traceability of accounting-relevant interfaces and data transfers between backend systems and customer-facing portals.
Assessed risks tied to financial data processing, system integration, and regulatory reporting obligations, providing actionable insights to strengthen internal controls and IT governance.
Delivered audit findings and recommendations to senior management, supporting risk-mitigated system deployment and informed executive decision-making.
Trained and mentored new team members, fostering audit capability development and knowledge transfer within the team.

11/2011 - 02/2012

IT Auditor - IT Compliance Support for Financial Year-End Audit Activities in the Insurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Supported year-end financial audits by providing critical IT-related documentation and insights, ensuring transparency and traceability of IT operations in alignment with audit standard IDW PS 330.
Focused on the evaluation and presentation of change and incident management processes, enabling auditors to assess the integrity of IT controls and their impact on financial reporting.
Acted as a key liaison between IT and audit teams, translating technical concepts into audit-relevant narratives and ensuring timely, accurate information delivery to facilitate smooth audit execution.

02/2011 - 12/2011

Sub Project Manager - SAP FS-ICM Implementation – Incentive & Commission Management for Liability Insurance in the Insurance Sector

(Versicherungen, >10.000 Mitarbeiter)

Served as Sub-Project Manager for the implementation of SAP FS-ICM, supporting the digitalization of commission and incentive processes for both private and industrial liability insurance products.
Led a cross-functional team of internal stakeholders and external consulting partners, ensuring seamless collaboration, clear accountability, and timely delivery across all project phases.
Conducted a comprehensive analysis of business requirements and developed a tailored target concept for the integration of SAP FS-ICM into the existing system landscape, aligning process improvements with organizational goals.
Acted as a mentor to new team members, supporting onboarding, capability development, and knowledge transfer to strengthen the overall project team.
Contributed to the successful alignment of technical implementation with business objectives, ensuring scalability, compliance, and long-term operational efficiency.

01/2010 - 11/2010

IT Consultant - PEGA Systems Pilot – Digital Process Automation in the Insurance Sector

(Versicherungen, 5000-10.000 Mitarbeiter)

Contributed to the pilot implementation of PEGA Case Lab for a leading life insurance group, supporting the evaluation of low-code process automation capabilities in a regulated environment.
Translated detailed business requirements into process models, ensuring alignment with customer specifications and enabling accurate configuration of PEGA workflows.
Supported the development and testing of product functionalities, ensuring that pilot use cases met both functional and compliance-related expectations.
Assisted in onboarding and mentoring new team members, facilitating knowledge sharing and ensuring consistent understanding of project goals and PEGA best practices.
Enabled the client organization to assess the viability and scalability of PEGA as a case management and automation solution for broader enterprise use.

08/2009 - 12/2009

Project Lead and IT Consultant - SAP FS-ICM System Upgrade – Demonstration Environment - Insurance IT Solutions

(Internet und Informationstechnologie, 500-1000 Mitarbeiter)

Served as Business Lead and Project Manager for the upgrade of a multi-system demonstration environment used to showcase SAP FS-ICM functionalities in the insurance sector.
Led the planning and coordination of system upgrades across three integrated environments, aligning technical development efforts with release requirements (SAP FS-ICM 6.0 EhP4).
Oversaw preparation activities, technical support, and detailed documentation to ensure smooth execution, knowledge transfer, and future reusability of the upgraded demo landscape.
Enabled internal teams to present the latest SAP FS-ICM features to clients and prospects effectively, enhancing pre-sales capabilities and accelerating solution adoption.

11/2008 - 07/2009

IT Consultant - SAP FS-ICM Implementation – Cross-Segment Rollout in the Insurance Sector

(Versicherungen, 1000-5000 Mitarbeiter)

Contributed to the enterprise-wide implementation of SAP FS-ICM, supporting all major insurance segments with a focus on optimizing incentive and commission processes.
Developed both standard and customized application components using ABAP, ensuring system functionality was tailored to the organization’s complex business requirements.
Provided consulting on organizational and system-level topics, bridging the gap between business needs and technical solutions to support process alignment and system adoption.
Analyzed and enhanced existing business processes within the SAP landscape, driving system extensions that improved operational efficiency and ensured compliance with industry standards.

Sandra Minervini

Senior IT Project Manager and IT Consultant

Schlagwörter

Skills

Projekthistorie

Reisebereitschaft

Sandra Minervini

Senior IT Project Manager and IT Consultant

Schlagwörter

Skills

Projekthistorie

Reisebereitschaft

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