IT-Service Techniker / 2nd-Level Support

Betriebssysteme
CISCO IOS
Citrix Metaframe
MacintoshOS
Windows 2000
Windows 2003
Windows 95, Windows 98
Windows NT
Windows XP
Windows Vista
Windows 7
Windows 8 / 8.1


DC-/Netzwerke
Apple Talk
DHCP
DNS
DSL
Ethernet
ISDN
LAN
NetBEUI
Netbios
Router
TCP/IP
VPN
WAN
WLAN


Tools/Methoden
Active Directory
Citrix Metaframe
Lotus Notes
MS Internet Explorer
MS-Office
PC Anywhere
NetOP


Hardware
Apple Macintosh
Compaq
Dell
Lenovo
Drucker
HP
Modem
PC
RAID
Scanner
SCSI
Siemens