Formed and developed new technical team, based in India, to optimise and standardise, global processes. Built 130+ new automation services for all departments globally, typically 5-6 new projects running in parallel. Added reporting for transparency of costs and demand, and to fulfil audit requirements. Remote and in person training to colleagues in US, UK and India (software, SQL, business analysis, system admin and solution design). Interfacing with various software including SAP, ServiceNow, Microsoft Active Directory.