Schlagwörter
Kundenbeziehungsmanagement
Automatisierung
Technischer Support
Workflows
HTML
Künstliche Intelligenz
Prozessoptimierung
Content Management
Webdesign
Microsoft Sql-Server
Skills
With over five years of professional experience in IT support, CRM development, and digital automation, I bring a robust skill set and a proven track record of optimizing business processes for clients. My expertise lies in configuring and managing CRM systems such as Zoho and Coveto, where I have successfully developed automated workflows, email triggers, and task chains to streamline recruiting, customer service, and internal operations. My work at Klar Group (2019–2023) involved advising franchise partners on digital solutions, performing data imports/exports, cleansing datasets, and implementing 1st and 2nd level support for software applications, ensuring seamless system performance.
I excel in process optimization through digital automation, leveraging CRM logic, custom fields, and integrations to enhance data flows and operational efficiency. My technical skills include basic knowledge of relational databases (e.g., MS SQL Server), web editing (CMS, HTML basics, content updates), and advanced proficiency in Microsoft Office (Word, Excel). Additionally, I have hands-on experience with IoT system management (e.g., Microsoft Teams, Wix) and AI-supported tools for creating marketing materials and technical documentation. My ability to quickly grasp new tools and system landscapes allows me to adapt to diverse client needs efficiently.
Beyond CRM and automation, I have a background in MedTech product development from my time at CEL Station (2019–2023), where I programmed touchpad controls for medical devices and managed procurement and supplier communications. This role honed my ability to collaborate closely with development teams and deliver innovative, technology-driven solutions. My social pedagogical qualification (Lippe Vocational College, 2019) further complements my technical expertise with strong communication, teamwork, and stress management skills, enabling me to maintain a customer-oriented and solution-focused approach.
As a freelancer since 2024, I offer remote services with my own setup, including a stable internet connection, ensuring flexibility and reliability. My personal strengths—technical savvy, structured problem-solving, and a polite, reserved demeanor—make me a dependable partner for clients seeking to digitize and optimize their operations. Whether it’s configuring CRM systems, automating workflows, managing web content, or providing technical support, I am committed to delivering high-quality, tailored solutions that drive measurable results.
Key Skills:
I excel in process optimization through digital automation, leveraging CRM logic, custom fields, and integrations to enhance data flows and operational efficiency. My technical skills include basic knowledge of relational databases (e.g., MS SQL Server), web editing (CMS, HTML basics, content updates), and advanced proficiency in Microsoft Office (Word, Excel). Additionally, I have hands-on experience with IoT system management (e.g., Microsoft Teams, Wix) and AI-supported tools for creating marketing materials and technical documentation. My ability to quickly grasp new tools and system landscapes allows me to adapt to diverse client needs efficiently.
Beyond CRM and automation, I have a background in MedTech product development from my time at CEL Station (2019–2023), where I programmed touchpad controls for medical devices and managed procurement and supplier communications. This role honed my ability to collaborate closely with development teams and deliver innovative, technology-driven solutions. My social pedagogical qualification (Lippe Vocational College, 2019) further complements my technical expertise with strong communication, teamwork, and stress management skills, enabling me to maintain a customer-oriented and solution-focused approach.
As a freelancer since 2024, I offer remote services with my own setup, including a stable internet connection, ensuring flexibility and reliability. My personal strengths—technical savvy, structured problem-solving, and a polite, reserved demeanor—make me a dependable partner for clients seeking to digitize and optimize their operations. Whether it’s configuring CRM systems, automating workflows, managing web content, or providing technical support, I am committed to delivering high-quality, tailored solutions that drive measurable results.
Key Skills:
- CRM configuration and automation (Zoho, Coveto)
- Process optimization and workflow management
- Web editing (CMS, HTML basics)
- Data processing and database management (MS SQL Server)
- IoT and system administration (MS Teams, Wix)
- AI-supported design and documentation
- Technical support and troubleshooting
- Strong communication and teamwork
Projekthistorie
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
