DevOps Engineer / Release Manager / Test Manager

- Collaborated in a multi-disciplinary team to analyse, design and implement performant and cost-effective implementations..
- Integration of the Amdocs CRM frontend with third-party applications using backend connectors.
- Supported the testing and operations teams in the analysis and troubleshooting of ongoing issues, with the goal of presenting a quick implementation of the corrections.

- Part of a new startup in the IT consulting area in Portugal by providing valuable experience in the acquisition of new contracts and projects..
- Part of the development team that was responsible to provide a viable and performant Siebel application to be used on the health sector.
- Supported a development team on a telecommunications project, in order to increase client satisfaction by optimising the handling of customer complaints, collaborating with the internal teams to develop customised solutions.
- Setup and Suport of Quality tests using Mercury tools and in association with a Mercury team.

- Responsible for coordinating, planning, and executing the deployments and application upgrades of the mobile CRM applications (Java, Amdocs CRM based applications, and Cloud Technology), in different technologies and with different preparation requirements.
- Ensuring stable operation of the CRM applications, with active focus on monitoring, automation and active prevention of issues.
- Managing the application security, lifecycle and customer support, with focus on the risk analysis.