Support Engineer, Desktop Support Engineer, Freelance Contributor

Heading a small local I have been provigin first and second line Support for Desktop PCs, mobile
phones, remote servers, App connectivity, testing and special projects. Also I have been responsible
for managing the inventory. Managing relations with internal and external suppliers and a strategic
outlook on the stock. The team and I also provided support for printers and other office equipment,
setting up Android and IOS Devices and for advising for projects and tasks.
* Mobile Devices
* Transition from windows 7 to Windows 10
* Transition to Windows server 2019 and Active directory 2020.
* Providing support for videoconference equipment and telepresence sites.
* Support for VPN's and Data Migration
* Support for VoIP
* Microsoft Office
* Subversion and Sharepoint
* Skype for Business

I have been Responsible for providing support for Video and audio editing suites and other systems.
The set-up consisted of 6 Avid Editing studios based on MacOS and 3 Audio production facilities, as
well desktop computers and integration with graphics and broadcast-specific equipment. The suites
have been running Avid Media Composer, Adobe After effects, Adobe Photoshop, Protools and Final cut
Pro
* Support for Desktop and laptop computers
* Vendor management
* Support for VPN's
* Responsible for handling Licenses and upgrades to software and hardware.
* First point of contact for raising support to Apple, Avid and other suppliers.
* Microsoft Office
* Data Migration

I have been responsible for providing first and second line support for the in-house IT needs
providing support for PC's, Macs and mobile phone for the offices and also retail stores.
* Support for Desktop and laptop computers
* Support for networks and telepresence
* Support for BYOD - Mobile Devices.
* Microsoft Office
* Retail signage systems and Screens.
* SAP
* Payment systems and cards