IT Support - 3 months - Central Belt

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Beschreibung

Harvey Nash's public sector client is currently looking to recruit an IT Support Analyst. This role will be remote for the time being, then can be based in any of the clients offices across the Central Belt. The successful candidate is required to provide a knowledgeable, skilled, polite, helpful and professional IT support service for all customers of the IT Service Desk, with enhanced, second level support.

Main Duties:

  • Resolve incidents escalated by the IT Service Desk ensuring resolution in line with priority and SLA, keeping the customer informed on progress at all times working with third party suppliers or escalating internally where required.
  • Recording all updates and actions taken in response to tickets in the ticket management software.
  • Provide support for all network and security infrastructure, delivering IT services to internal and external customers.
  • Identify, record and sponsor any changes to systems through the change management process to deliver service improvements or projects.

This role has been deemed inside IR35 by the client, therefore, the use of an Umbrella company is required. The rate on offer is £200-£230/day. Please click the link to a apply.

Start
ab sofort
Dauer
3 months
Von
Harvey Nash Plc
Eingestellt
21.11.2021
Projekt-ID:
2256425
Vertragsart
Freiberuflich
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