Beschreibung
Data & Solution Analyst - Amsterdam, NL - 6 months+
Global Enterprise Partners is currently looking for a Data & Solution Analyst to join our large retailer client for an initial contract of 6 months.
Tasks of the Data & Solution Analyst
- Collect Data and Customer Feedback
- Build a framework to measure, collect and combine the different types of operational and customer feedback data entering the E-commerce business
- Investigate new approaches and feedback technologies that enables the team to deliver better feedback experience
- Categorize and analyse data both quantitatively and qualitatively
- Identify ways to improve productivity levels and reduce the need for contact through root cause resolution or providing customers better self-service
- Create daily and weekly reporting to ensure all agreed internal and external SLA's and KPI's are met
- Translate findings into easy-to-understand reports or presentations for management
- Alert management when spikes in the data sets indicate issues that need immediate action
- Create awareness of need and use of feedback and follows up once findings have been routed to teams
Requirements of the Data & Solution Analyst:
- 4+ years' experience in an analytics role
- Experience with E-commerce Operations and Customer Service preferred
- Experience with data visualization tools (Tableau, Google Analytics, Data Studio)
- Experience with ERP systems and Business Process Mapping Tools (Visio, Industry Print, etc.)
- Experience with Adobe Marketing Cloud (or IBM Watson/Adobe Marketo/Zeta/Lyris )
- Detail oriented and organized
- Results driven and people focused
- Passionate about customer experience and continuous improvement
- Excellent written and verbal communication skills
- Advanced Excel skills
- Proficiency in English
- Real team player
Details of the Data & Solution Analyst Role:
Full-time position (40 hours/week)
Start date: ASAP
Duration: 6months +
Office location: Amsterdam area, Netherlands
Interested? If you, or somebody else you know could be interested in the Data & Solution Analyst position, please apply directly with an updated CV to Eva Donaque or call.