Beschreibung
We have an exciting opportunity for a Data Centre/Operations Analyst to join our client on their site in London. The Operations Analyst's primary responsibility is to provide support in the deployment, operation and management of Customer in its centres.
*Role inside IR35 - umbrella contractors only*
This primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.
There is also the requirement to support the customer in the event of Disaster Recovery Testing and Invocations as and when required.
To provide operational support to the required level for all customers based on a client Site.
This may include verbal and written communication as well as face to face interaction with various level of customer employee.
Operational Support will include tasks but not be limited to any investigative troubleshooting through to resolution of a 1st Line Fault on all Data Centre Products. This will include both physical and software checks to an acceptable level as outlined by your Manager. For escalation of faults to 2nd Line or higher an acceptable handover must be provided and included in the regular and timely updates to the customer via the agreed methods.
As part Clients ongoing change and problem management life cycles the expectancy is there escalate any issues where required to the respective management team.
Essential Skills
-Data Handling
-Data cabling installation, management and patching
-Experience in using a ticketing system
-Understanding IT systems
-Excellent Written & Verbal skills
-Hardware Replacement
-Work to own initiative and as part of a team
-Excellent organizational and time management skill
-Good general data centre knowledge
-Ticketing experience
-Patching experience
-OK to carry out some heavy lifting
Desirable
-Microsoft MCSA or MCSE
-Cisco CCENT or Applicable CCNA
-ITIL V3
-Rack Installation/Whitespace Management
-Scripting
-Advanced Application Use
-Customer Service experience
Job does involve shift work 24/7 - Shift Pattern: 4 Days On/4 Days Off (10.5 working hours plus 1.5 hours breaks/shift)
This will be an initial 3 month contract with extensions likely.
So if you are a Data Centre/operations analyst looking for your next exciting contract please apply today.
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