Beschreibung
One of our leading clients is looking to recruit a IT 1st Line Support.
Location - Stratford-upon-Avon/Remote
Duration - 6 months
Day Rate - £150 per day Inside IR35
Accountability (not limited too)
1.
Train, coach and provide advice to colleagues and customers on IT systems and processes, to ensure consistency and improve first contact resolution, reduce queries and customer impact.
2.
Identify and assess trends for re-occurring Incidents and contribute to the investigation of IT Problems to reduce impact and disruption to our business.
3.
Respond, assess and record customer IT queries, Incidents and Requests in accordance with Service Desk Policies and Procedures to ensure they are prioritised, investigated and resolved in line with Customer Service Standards and Service Level Agreements.
4.
Review, assess and allocate queued IT queries, Incidents and Requests to ensure they are managed in line with Customer Service Standards and Policy and Procedures
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.