Beschreibung
Our client are a large local government organisation and looking for an experienced 2nd Line Support professional to join their team. This is initially a 3 month contract which may be extended fr the right candidate. Our client is looking for someone who can come on board and troubleshoot all devices including, but not limited to, laptops, desktops, printers, IP telephony, audio visual and telecommunications equipment.
You will function as a team player for a team of engineers supporting a diverse user base by providing Tier 2 support for escalated requests from Service Desk Technicians in a courteous and professional manner.
Manage escalated incidents and resolve the incidents working with the Remote Service Desk team to capture details in knowledge base articles for future reference and record, track, and document incident requests to final resolution And Asset management throughout the EUC life cycle. You will also evaluate documented resolutions and analyse trends for ways to prevent future problems.
You will also provide an efficient and effective support service to on site and remote users.
PLEASE NOTE THIS ROLE IS INSIDE IR35