Schlagwörter
Skills
IBM PC-Server-Service-Autorisierung
HP Star Zertifizierung Datensicherung
IBM ThinkVantage Security Autorisierung
EDV-Sachverständiger im Berufsfachverband für das Sachverständigen- und Gutachterwesen sowie der Deutschen Sachverständigengesellschaft
Zertifizierungen ITIL V3 foundation, service strategy, service design, service transition, servic operation, continual service improvement, managing across the lifecycle, ITIL V3 expert; ITIL 4 foundation
Zertifizierung Projektmanagement PRINCE 2 \"foundation\", “practicioner”
IT-Kennzahlen nach CoBit (SLA, KPI, CSF)
IBM Tivoli Storage Manager
CISCO small business engineer
Microsoft Certified Professional / MCP / MCTS Windows 7
ISO 27001 IT security / BSI Grundschutz
11/2015 - 04/2016 Interim Management european infrastructure manager nintendo of europeHead of Server-, Workstation-, LAN/WAN Management & Engineering
10/2015
Proof of Concent Windows 10
03/2015 - 09/2015
Interim Management
Head of Workplace Engineering
Head of SCCM
10/2013 - 12/2014
Head of Windows 7 Client Design
Head of SCCM
Head of packaging & software compatibility tests
Software analysis & portfolio reduction
Rollout strategy
04/2013 - 08/2013
Project leader Win7 migration
Windows 7 Client Design
Software analysis
Rollout strategy
Frontrange DSM / Enteo Software packaging
03/2013 - 04/2013
Windows 7 Client design & rollout
Project management, Windows 7, Frontrange / Enteo, Windows Deployment Services WDS
01/2013-01/2013 (frozen) Essen
Global Rollout-preparation / service transition: WAN/LAN re-design; Client rollout; data and server migration (TK IT services)
Skills: project management, CISCO knowledge
09/2012-09/2012 Mülheim
User support during service transition Lotus Notes -> Exchange (AON, insurance company)
09/2012-09/2012 Wuppertal
Design and implementation of VPN access from Austria (ITL Spedition)
08/2012-08/2012 Düsseldorf
Branch move (Deutscher Beamtenbund)
Clients, telephone system
11/2011-03/2012 Vattenfall Europe (D, S, NL)
interim management
Strategic, functional and disciplinary leadership of an international team of 19 FTE in Sweden, the Netherlands and Germany. HR development, administration of education budget; ITIL service management: change management, service transition, service operation, continual service improvement
Technical domain: Symantec, Microsoft System Center Configuration Manager SCCM, Software-Packaging, Document Control, Ticket monitoring, hard disk encryption Checkpoint, patch management Windows Software Update Services WSUS, introducing into Windows 7 client design as a consultant
Please see letter of reference
10/2010-10/2010 Slough (GB)
Design of Windows 7 client (Global Desktop Design Team, paint manufacturer, automotive)
10/2010-10/2010 Rolle (CH)
Final visit (ServiceDesk)
07/2010-09/2010 Bochum (SigmaKalon architectural coatings)
Move of a main office, design of the new server room (SOx)
coordination of telephony- and Internet service providers and the centralized special branches in the European IT head quarter in the Netherlands (Team manager, Skills: PRINCE 2 Project management; ITIL service management: Demand Management, Service Transition; infrastructure design: Cisco Switches, WAN / LAN connection)
03/2010-06/2010 Rolle (CH)
ServiceDesk of an EHQ (paint manufacturer, automotive)
Check and analysis, daily operation, ITIL service management Service Operation
Technical Domain: Windows Vista / Windows 7; Dell Poweredge Servers, Dell Optiplex Desktops, Dell Latitude Laptops, Blackberry Smartphones
11/2009-11/2009 Piraeus (GR)
(SigmaKalon protective marine coatings)
Site Migration after company merge; Rollout
Migration from Windows XP / Windows 2000 to Windows Vista/7, migration of the user profiles and user data;
04/2009-11/2009 Bochum
(SigmaKalon architectural coatings)
Hardware: Coordination of the in time delivery of more than 300 PC used as steering device of mixing machines
07/2009-07/2009 Hagen / Bochum
Site move after company merge (SigmaKalon protective marine coatings)
11/2008-11/2008 Wolfsburg
Site move after company separation (TSS total service solutions)
10/2008-02/2009 Burgdorf (CH) Dr. Schoch Lacke AG ( and paint manufacturer, automotive)
Planning and design of a company merge
Site Migration after company merge
Integration of a Swiss paint manufacturer; design and implementation of the infrastructure and Applications
Rollout of new devices, Integration of the User profiles, Skills: Microsoft Terminal server, Cisco Firewall
Assignment as Team manager, required Skills: English language, personnel management, diplomacy, Incident management systems, Incident-Management, Change-Management
Technical Domain: Windows Vista / Windows 7, Microsoft Office 2007 / Microsoft Office 2010,CISCO-Switches, Dell Latitude Laptops, Dell Optiplex Desktops
08/2008-07/2010 Bochum
ServiceDesk and initial Site Migration after company merge (paint manufacturer, automotive, and SigmaKalon)
operating UHD 1st /2nd Level with own staff (up to 2 Technicians) at Bochum; Server maintenance (Microsoft SQL Server 2005, Microsoft Windows 2000 Server File & Print, Citrix Terminal Cluster) as well as Thin- and Fat-Clients:
SAP hosted at KPN / the Netherlands
Assignment as Team manager, required Skills: English language, personnel management, diplomacy, deeper knowledge of the MS Windows operating systems and Office-Applications, CISCO-Switches, Incident management systems, Incident-Management, Change-Management
Technical Domain: Windows Vista / Windows 7; Microsoft Office 2007 / Microsoft Office 2010,; Dell Poweredge Servers, Dell Optiplex Desktops, Dell Latitude Laptops, CISCO catalyst switches
Please see letter of reference
07/2008-07/2008 Rolle (CH)
(paint manufacturer, automotive)
Restart of IT Support at the EHQ in Switzerland after a fatal accident; Coordination of Dell, Swisscom, Orange Business Services and others; in 2010 once more two missions; training of new IT support personnel
Assignment as a team manager; required Skills: English language, personnel management, diplomacy, deeper knowledge of the MS Windows operating systems Windows 2000, Windows XP, Windows Vista, Windows 7, and Office-Applications Microsoft Office 2003, Microsoft Office 2007 and Microsoft Office 2010, iPad-connection to Exchange; CISCO catalyst Switches, incident management systems, Configuration Management
04/2006-07/2006 Wuppertal
Design and Implementation of a smaller ERP solution
Demand management, service validation and transition Tool manufacturer Klaus Friedrich GmbH & Co.KG
Microsoft Windows XP, Microsoft Small Business Server 2003
10/2006-01/2007 Munich
High Availability Solution (Linux Failover Cluster RedHat Enterprise Linux RHEL 4)
Design and set up onsite at Allianz Arena, Munich
07/2005-11/2005 Mettmann
Site Move (SnapOn Europe)
Move of a whole site (clients, servers, telephony)
2002 Köln / Saarwellingen
Site Migration after company merge (HELIOS Lacke Bollig & Kemper)
Project leader / coordinator onsite
2001 Bodelshausen
Site Migration after company merge (paint manufacturer, automotive)
Project leader / coordinator onsite
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Several Windows Rollouts (big bang) (paint manufacturer, automotive)
Project leader / coordinator onsite / Assignment as Team manager.
Skills: Active Directory, Windows 2000
2000 Wolfsburg
Full coverage of a new founded branch (paint manufacturer, automotive)
Implementation of AWT Wolfsburg as a „Satellite“, indirect control of external service providers via IT head office in Paris, France
Assignment as Team manager, required skills: English language
Technical domain: Windows 95 / Windows 98, LAN-LAN via WAN connection; Unix connection
2000-2011 Wuppertal ServiceDesk for a major company (paint manufacturer, automotive)
Providing UHD 1st /2nd Level support (up to 5 technicians) in Wuppertal, 3rd Level via France and/or Pittsburgh, USA.
Assignment as Team manager, required Skills: English language, personnel management, diplomacy, Incident management systems, procedure instructions, license and configuration management
Technical Domain: Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista / Windows 7; Microsoft Office 97, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 2003, Microsoft Office 2007 / Microsoft Office 2010,; Dell PowerEdge Servers, Dell OptiPlex Desktops, Dell Latitude Laptops, CISCO catalyst switches; Hewlett Packard LaserJet Printers, Hewlett Packard Deskjet Printers, Hewlett Packard Business Inkjet Printers; Blackbarry Smartphones, Vodafone UMTS / 3G Mobile Connect Cards, Juniper VPN Connect Software
11/1999-11/2005 Wuppertal ServiceDesk for Belzer / Sandvik Belzer
1st and 2nd level support, desk side support, server operation
Technical Domain: Microsoft Windows NT 4 Workstation; Microsoft Windows NT 4 Server, Novell Netware 4, IBM AS/400;
1998 Münster, BASF Container coatings, carve out
Outplacement of a acquired business division (ex-BASF, Muenster), setup of Novell Netware-Server, Microsoft Mail, connection to a UNIX-Mainframe, WAN-WAN connection; Microsoft Windows 95
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(paint manufacturer, automotive) Set up of the 1st German Novell Netware Server at Wuppertal Set up of the Glass & Fiberglass sales office in Essen /Germany Support of the implementation of the German wide Novell Netware Network (NDS, WAN) Implementation of MaxMeyer Car GmbH, Wetter, and ICI/Autocolor, Hilden as well as HOBA Lacke & Farben GmbH (Novell Netware, MS Mail)
Microsoft Windows 3.x, Microsoft Windows 95, Microsoft Mail, Microsoft Outlook Migration
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Belzer / Sandvik Belzer (tool manufacturer) High rack storage area and branch connection to AS/400-systems
… and many more smaller activities
Hier nicht aufgeführte Projekte unterliegen einer Vertraulichkeitsvereinbarung, deren Einhaltung Ehrensache ist.
Projekthistorie
- Interimistische Leitung des Teams Client Management
- Steuerung und Sicherstellung sowie Verbesserung der IT-Support Prozesse nach ITIL
- Sicherstellung der vereinbarten SLAs
- Weiterentwicklung und Coaching der Teams des IT-Service Desk und des Client Management
- Entwicklung und Sicherstellung relevanter Prozesse und Verfahren im IT-Service-Umfeld
- Steuerung des Service Desk Teams sowie des Client Management Teams
- Ansprechpartner im Eskalationsfall für die Kunden
- Co-Implementierung Wendia PoB ITSM Suite
- Projektsteuerung
- Hands on ticketing
Aufgaben:
nach PRINCE2
|
Aufgaben:
- Fachliche Führung des ITSM Support Processes Teams
- Steuerung des externen ServiceDesk-Providers
- Entwicklung und Verantwortung der Incident und Changemanagementprozesse
- Entwicklung des Reportings, Definition, Verhandlung und Monitoring von KPI, SLA und OLA, Dokumentenverwaltung und Ablage in Sharepoint, innerhalb der neuen globalen Konzernstruktur
- Vorbereiten mit PowerPoint und Durchführen von Stakeholdermeetings
Aufgaben:
- Fachliche und disziplinarische Führung des European IS IT Infrastructure Teams (12 FTE)
- Management der IS IT Infrastruktur Ressourcen, Aufgaben und Projekte (Einführung von Skype & Exchange, Ausschreibung und Austausch von Druckern, WLAN-Reorganisation, MDM, …)
- Verantwortung, Planung und Verwaltung des IS IT Infrastruktur-Budgets
- Verantwortung der fachlichen und strategischen Teamplanung und
-entwicklung - Schnittstelle zwischen Mitarbeitern und externen Servicerbringern zwecks Sicherstellung der zielgerichteten Services
- Analyse und Bewertung von Benutzeranfragen und Änderungsanträgen unter Beachtung der Unternehmensrichtlinien
- Analyse und Beratung hinsichtlich kontinuierlicher Verbesserung
- Projektsteuerung unter Zuhilfenahme anerkannter Projektmethoden
- Entwicklung von innovativen und nachhaltigen Lösungen sowie Sicherstellung von deren Qualität
- Sicherstellung der Verfügbarkeit der Dienste und Anwendungen und Beachtung des Lebenszyklus
- Überwachung der IT-Provider Service Level, KPIs und Leistungsberichte für alle IT-Systeme und der Infrastruktur
- Stakeholdermeetings
Anforderungen:
- Erfahrung als disziplinarischer Vorgesetzter
- Hands on Mentalität
- Fundierte Kenntnisse in IT-Infrastrukturthemen
- VMWare
- Windows
- Office inkl. Powerpoint
- Hardware-Design
- Bemusterung
- Ausschreibung
- Client-Design
- Neuerstellung Softwarekatalog
- Paketierung der Software
- Test und Rollout
Reisebereitschaft
exali consult-Haftpflicht-Siegel
Das original exali consult-Haftpflicht-Siegel bestätigt dem Auftraggeber, dass die betreffende Person oder Firma eine aktuell gültige branchenspezifische Berufs- bzw. Betriebshaftpflichtversicherung abgeschlossen hat.
Versicherungsbeginn:
01.04.2019
Versicherungsende:
01.04.2025