Salesforce Certified Administrator

Salesforce Certified Administrator (SU17).
? Good understanding of German Language. Completed A2 Level and perusing B1.
? Expert in configuration and administration of Salesforce.com enterprise editions.
? Daily administration and support of Salesforce Applications including managing multiple user setup, profiles and roles,
customization of objects, fields and page layouts.
? Designed, setup and maintained Salesforce standard objects, custom objects, while also structuring user roles, security
profiles and workflow rules.
? Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record
types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
? Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for
automated alerts, field updates, and Email generation.
? Work with various functions and end users to identify, document, and communicate standard business processes as they
relate to the database. Configure platform to meet requirements including installation and configuration of app exchange
applications.
? Good knowledge of Marketing Cloud Features such as Campaign Management, Lead Management Journey Management
etc.
? Customize the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
? Managed ongoing support request and administrative needs of users.
? Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data
Loader or Data Import Wizard.
? Expert in AGILE SCRUM methodology, SCRUM MASTER
? Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
? Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and
individually as well.