Schlagwörter
Skills
Main Focus:
- Project Management Prince2®/Hermes/Wasserfall / Project Support / PMO Documentation / End-to-end PM
- Scrum/Agile/Kanban
- Innovation Management & Development
- IT & Business Strategy and Processes
- Digitalisation Improvement
- Implementation (Workflow, Processes, Environments, Client Hardware, Software)
Secondary Focus:
• Service Management ITIL V3® / Service Design / Transition / Operating / Process Landscapes
- CSM Management (Policies, Processes, SLA, KPI)
- Customer Service Center Leitung
- Self Service (Jira, etc.)
- Business Services & Documentation
- IT Services & Documentation
Additional Skills:
• IT & Business Consulting
- Workplace Management (Policies, Clean Desk, Reorganisation)
- Support (VIP, CSM, professional Ticketing, Change Management)
- BHB update and adjustments
Additional Plus Focus:
• Coaching and Training
- Creativity Processes
- Motivation Training
- Self Presentation "Think Different & be unique"
Environments
• Banking Environment
• Pharma Environment
• Insurance Environment
• Automotive Environment
• KMU Environment
• Major & Enterprise Environment
- Project Management Prince2®/Hermes/Wasserfall / Project Support / PMO Documentation / End-to-end PM
- Scrum/Agile/Kanban
- Innovation Management & Development
- IT & Business Strategy and Processes
- Digitalisation Improvement
- Implementation (Workflow, Processes, Environments, Client Hardware, Software)
Secondary Focus:
• Service Management ITIL V3® / Service Design / Transition / Operating / Process Landscapes
- CSM Management (Policies, Processes, SLA, KPI)
- Customer Service Center Leitung
- Self Service (Jira, etc.)
- Business Services & Documentation
- IT Services & Documentation
Additional Skills:
• IT & Business Consulting
- Workplace Management (Policies, Clean Desk, Reorganisation)
- Support (VIP, CSM, professional Ticketing, Change Management)
- BHB update and adjustments
Additional Plus Focus:
• Coaching and Training
- Creativity Processes
- Motivation Training
- Self Presentation "Think Different & be unique"
Environments
• Banking Environment
• Pharma Environment
• Insurance Environment
• Automotive Environment
• KMU Environment
• Major & Enterprise Environment
Projekthistorie
Referenzen auf LinkedIn
linkedin.com/in/thollerbach
Firmen Referenzen ausschliesslich auf Wunsch
linkedin.com/in/thollerbach
Firmen Referenzen ausschliesslich auf Wunsch
Reisebereitschaft
Weltweit verfügbar
100% mit einer Woche Vorlaufzeit