Miklos Banffy verfügbar

Miklos Banffy

Profile of Miklos Banffy

verfügbar
Profilbild von Miklos Banffy Experienced program/project management, service management, SW development management professional aus KronbergimTaunus
  • 61476 Kronberg im Taunus Freelancer in
  • Abschluss: MScEE, MBA
  • Stunden-/Tagessatz: 500 €/Tag
    Rate negotiable, depends on type and duration of tasks to be done
  • Sprachkenntnisse: deutsch (Grundkenntnisse) | englisch (verhandlungssicher) | französisch (verhandlungssicher) | ungarisch (Muttersprache)
  • Letztes Update: 23.03.2016
SCHLAGWORTE
PROFILBILD
Profilbild von Miklos Banffy Experienced program/project management, service management, SW development management professional aus KronbergimTaunus
SKILLS
- Mother tongue: Hungarian
- Fluent English, French, Romanian,
- Basic German and Italian
- Advanced Computer and Internet user: Windows, MS Office (Word, Excel, PowerPoint)
- Good public speaking and presentation skills (English and Hungarian)
- Customer Acquisition and Retention experience
- Customer Relationship Management implementation
(Business Processes Review and Re-engineering – Sales and Post-Sales Processes)
- Team building – team working, in local and international environment
- Organizational development
- Financial and Resource planning experience
- Experience in implementation and operation of a Kaisen Performance Management System
- Managing complex projects (implementation, integration, SW development, etc. projects)
- Practical experience using Prince2
- Leading and coaching junior project managers
- Implement and operate ISO 9001 and ISO 27001 processes/systems
- KPI planning and reporting
- ITIL Practitioner level (Foundations exam)
- Managing vendors, partners, subcontractors
- Experience in working at international companies, in matrix structures
- Driving license Cat. B
PROJEKTHISTORIE
- Hungarian Tax Authority - Implementation od a 1200 agents Contact Centre (voice infrastructure, IVRs, voice recorders, custom-made front-end applications, integration to existing systems)
- Raiffeisen Bank Hungary - Implementation of a SOA based multichannel, multifunction customer support centre (infrastructure, IVRs, Java-based SOA Framework, custom-developed applications, tight integration to banking systems)
- GE Capital Budapest Bank - Implementation of a Remote Opertations Centre (Infrastructure)
- DP-DHL - take over of Infrastructure Operations and Maintenance in a Managed Services model
ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT
Available within 2 weeks for contractor/interim activities in the EU countries.
Other parts of the world are subject of agreement
KONTAKTANFRAGE VERSENDEN

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