Key Result Areas:
Spearheading planning & budgeting of IT Infrastructure Operations, control of
operational and capital costs, technology implementation, transition and service
delivery; leading a team of technical and operation personnel and vendors (across IT &
Operations)
Defining hardware and software standards, to provide the best productivity and
service to the business units and other stakeholders; maintaining key program
performance data for evaluations to support key decision-making program
performance analysis
Developing strategy, direction, and governance processes, utilizing Information
Technology Infrastructure Library (ITIL) practices; implementing those processes and
simultaneously building the organization with alignment of business strategies, goals,
and objectives
Designing strategic IT transformation plans and implementing a target operating
model that leveraged new business enablement, reducing costs and streamlining
operations to ensure competitiveness in a global market; providing thought leadership
in network development and support practices
Steering the strategy, direction, and governance processes utilizing Information
Technology Infrastructure Library (ITIL) V3 practices
Preparing the monthly report related with business account about requests, incidents,
server/network uptime report, backup & restoration report, calls volumes, hits &
misses, and quarter project plan with update
Significant Accomplishments:
As Head: IT Infrastructure
Led a team of 15 technical and operation personnel and over 21 vendors across IT
& Operations
Managed the design and implementation of Dallas, Boston, New York data centers ;
applied technical expertise in Microsoft infrastructures and database/security
application servers in high-availability/fault tolerance configuration built using
VMware, Hyper-V with SAN, engaged in shifting of Datacentre DR with zero downtime
Administered the annual IT Budget of USD 3,00,000 ; successfully led all projects
through aggressive project governance processes; developed relationships with
business stakeholders and leadership teams across geographies and departments
Steered successful initiation, planning, design, execution, monitoring, controlling and
closure of new IT projects
As Wintel Manager (IT)
Escalated technical support that requires an on-site presence (server, NAS,
network or PC equipment failure), including data backup recovery
Formulated the strategic, budgeting and disaster recovery/business continuity
planning to offices & staff in multiple operating, business and functional units in
cooperation with Delivery Manager, Local Operations staff and key users